At a Glance
- Tasks: Investigate customer complaints and provide fair, clear feedback to stakeholders.
- Company: Join a customer-first organisation dedicated to improving experiences.
- Benefits: Flexible working options, competitive salary, and a supportive team environment.
- Other info: Collaborative office culture with opportunities for personal growth.
- Why this job: Make a real difference by resolving issues and enhancing customer satisfaction.
- Qualifications: Strong communication and problem-solving skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We’re proud to say our customers are at the heart of all we do, and one of our top priorities is hearing what they have to say, investigating what happened, learning what we can do better and making amends when we may not get something quite right. That’s where you come in.
We’re looking for new Senior Complaint Officers to investigate final stage (Stage 2) complaints, coming to a fair and objective decision which you feedback to customers, colleagues and stakeholders clearly and concisely. Senior Complaint Officers are also responsible for compiling evidence packs in response to requests for information from the arbitrator, the Housing Ombudsman Service.
An excellent communicator, you’ll quickly build effective working relationships with other departments across Abri but also the Housing Ombudsman, contractors as well as local councils who you’ll speak with both on the phone and in writing.
Problem solving skills are also a must as not every complaint will be the same so the ability to get stuck in, investigate the issue at hand and identify effective solutions will be crucial.
You’ll act as an ambassador for Abri, championing our customer-first approach throughout the complaint journey and helping us continue to deliver a fantastic customer experience by not only putting things right, but getting to the root of where we can do better for our customers.
You’ll be working from our Eastleigh office a minimum of three days per week to connect and collaborate with colleagues and the other two days can be worked from at a place of your choosing whether that’s at another of our offices, a cafe or at home.
If this sounds like the opportunity you’ve been looking for and want to join a team as customer-focused and dynamic as you, we’d love to hear from you!
Senior Complaint Officer in Yeovil employer: Housing Quality Network
At Abri, we pride ourselves on fostering a supportive and collaborative work environment where our employees are empowered to make a real difference in the lives of our customers. As a Senior Complaint Officer based in Eastleigh, you will benefit from flexible working arrangements, a strong emphasis on professional development, and the opportunity to engage with various stakeholders, all while championing our customer-first ethos. Join us to be part of a dynamic team that values your contributions and is committed to continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Complaint Officer in Yeovil
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Abri on LinkedIn. A friendly chat can give you insider info about the company culture and the role, plus it might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common complaint handling scenarios. Think about how you'd approach different situations and be ready to share your problem-solving strategies. We want to see how you’d champion that customer-first approach!
✨Tip Number 3
Show off your communication skills! During interviews, make sure to articulate your thoughts clearly and concisely. Remember, as a Senior Complaint Officer, you'll need to convey complex information simply, so practice makes perfect.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Abri.
We think you need these skills to ace Senior Complaint Officer in Yeovil
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your commitment to putting customers at the heart of everything you do. Share examples from your past experiences where you've successfully resolved complaints or improved customer satisfaction.
Be Clear and Concise:When writing your application, keep it straightforward. We want to see that you can communicate effectively, just like you would when providing feedback to customers and stakeholders. Avoid jargon and get straight to the point!
Demonstrate Problem-Solving Skills:We’re looking for someone who can tackle unique challenges head-on. Include specific instances where you've investigated issues and found effective solutions. This will show us you have the skills we need for this role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Housing Quality Network
✨Know the Company Inside Out
Before your interview, take some time to research Abri and its customer-first approach. Understand their values, mission, and recent initiatives. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
As a Senior Complaint Officer, you'll need to demonstrate your problem-solving skills. Prepare for scenario-based questions where you might be asked how you'd handle specific complaints. Think of examples from your past experience that showcase your ability to investigate issues and find effective solutions.
✨Practice Clear Communication
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. You might want to do mock interviews with a friend or family member, focusing on how you present your ideas and feedback, especially when discussing complex issues.
✨Show Your Customer-Centric Mindset
During the interview, emphasise your commitment to putting customers first. Share examples of how you've championed customer satisfaction in previous roles. This will resonate well with the interviewers and align with Abri's core values.
