At a Glance
- Tasks: Coordinate schedules and manage diaries to ensure efficient service delivery.
- Company: Join Abri, a company dedicated to thriving communities and excellent customer service.
- Benefits: Supportive team environment with opportunities for skill development and idea sharing.
- Other info: Apply quickly as we may close applications early due to high interest.
- Why this job: Make a real difference in customers' lives while enjoying a dynamic and busy role.
- Qualifications: Experience in scheduling and strong administration skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
At Abri, we’re committed to creating thriving communities and providing excellent homes and services for our customers.
We’re looking for an Administrator & Scheduling Coordinator to join our team and play a key role in supporting the delivery of our Damp & Mould service.
Based in our Eastleigh office , you’ll schedule, coordinate, monitor, and proactively manage operatives’ and surveyors’ diaries, helping to ensure works are delivered efficiently and that customers receive a great experience from start to finish.
What you’ll be doing
You’ll be the person keeping everything connected.
From arranging appointments and coordinating diaries to keeping customers updated and supporting colleagues across the business, you’ll play a key part in helping us deliver an excellent Damp & Mould service.
You’ll enjoy building relationships with a wide range of people, juggling priorities and finding solutions when plans change.
Whether you’re helping a customer understand what’s happening next, working with operatives and surveyors to schedule works, or using data to identify service improvements, you’ll make sure things stay on track and our customers receive the service they deserve.
No two days are the same, so we’re looking for someone who thrives in a busy environment, enjoys problem-solving and takes pride in being organised, proactive and customer-focused.
At Abri, you’ll be part of a supportive team where your work genuinely makes a difference to our customers and communities.
We’ll give you the opportunity to develop your skills, share your ideas, and contribute to continuously improving the services we provide.
If you have experience scheduling jobs, strong administration skills and enjoy working with people, you could be exactly who we’re looking for.
If this sounds like the opportunity you’ve been waiting for, we’d love to hear from you!
We’ll review applications as they’re received and may close the advert early if we receive a high volume of suitable applications, so don’t delay – apply today!
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StudySmarter Expert Advice🤫
We think this is how you could land Administrator and Scheduling Coordinator x2 in Yeovil
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Housing Quality Network. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Housing Quality Network before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Administrator and Scheduling Coordinator x2 in Yeovil
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Housing Quality Network:Your cover letter is your chance to shine! Tell us why you want to work at Housing Quality Network specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Housing Quality Network!
How to prepare for a job interview at Housing Quality Network
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
