Rent Support Officer – Prevention in Warrington

This is an exciting opportunity to work in a rewarding and fast-paced environment. You will be working in a high performing team, making a positive impact to reduce arrears and help to sustain tenancies.

What Will You Do?

You will manage lower level arrears for our current tenants on a specific patch, and work closely with the Rent Support Officers (High Level), assisting in reducing arrears to protect the Trust’s Income. This role is a great opportunity for anyone who is interested in Income Management and tenancy sustainment.

Minimum Requirements For This Role

• The post requires a positive and enthusiastic approach to work and the ability to deliver a high level of customer service, working to targets to deliver key outcomes for the Trust and its customers.
• Minimum requirement for this post is 5 GCSEs at Grade C or above (including Maths and English), or an NVQ Level 2, or equivalent qualification.
• Due to the nature of the role, a full current driving license and access to a car is essential.
• The role will also require the successful candidate to undergo a DBS check.
• In line with the Trust’s Disclosure & Barring Policy, please confirm within your application if you have any current convictions under the Rehabilitation of Offenders Act 1974.
• Additionally, due to the flexible working arrangements with this role, you will need access to a room where you can work from and a suitable internet connection.

Benefits

• Generous annual leave entitlement – 24-29 days (entitlement increases 1 day each year, over the first 5 years) plus UK public/bank holidays (based on level of service) (part time pro rata).
• Ability to buy up to 5 days additional annual leave (pro rata for part-time) each year.
• 12% employer contribution to our Pension Scheme (minimum 2% employee contribution) with life assurance benefit.
• Contribution to the cost of nursery or afterschool care to help with childcare costs.
• Commitment to support your ongoing learning and development, with the opportunity to develop a range of transferable skills.
• Day off for your Birthday to be taken during your birth month (based on contractual hours).
• One day’s paid leave (per year) to support a charity or community group of your own choice.
• Candidate Referral Scheme.
• An annual Health and Wellbeing Allowance or the option to enrol in a Health Cash Plan.
• ‘Thank you’ gift for your continuous service starting at 5 years’ service, and every 5 years thereafter.
• 24/7, 365 day Employee Assistance Programme (EAP) including free counselling.
• Compensation for professional memberships which are an expressed requirement for the role.
• Free annual flu vaccines and free Eye Care Vouchers.
• Discounts on a gym membership and phone contract.
• Cycle to work scheme.
• Free to use car park at our office on Gadbrook Park.
• Involvement in regular health and wellbeing initiatives and charity fundraising activities.
• Opportunities to give feedback and join various colleague forums, to help shape change at the Trust.

HOW TO APPLY

Closing date for applications: Monday 15/12/2025 (12:00 noon). In person Interview and assessment date(s): Thursday 18/12/2025. Please review the job Information pack for further information and submit your CV with a covering letter (max. 2 pages) demonstrating how you meet the Essential and Desirable criteria in relation to the accountability profile.

Those applicants that consider themselves to have a disability and meet the essential criteria within the accountability profile for the role will be guaranteed an interview. Please confirm within your application if you consider yourself to have a disability and if so, what reasonable adjustments may be required for you to attend an interview or assessment.

We may conduct social media checks from sources such as Google, Facebook and LinkedIn to assist us in our assessment of your suitability for the role. We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Successful applicants will be required to provide evidence of their Right to Work in the UK, evidence of essential qualifications, complete a health questionnaire and undertake a DBS check (if relevant to the role). We reserve the right to refuse applications if they do not have an accompanying cover letter.

The Trust invites applications from all members of the community, irrespective of Gender, Gender reassignment, Sexual orientation, Race, Religion or belief, Disability, Age, Pregnancy and maternity, Marriage and civil partnership.