At a Glance
- Tasks: Lead housing performance strategy and drive service improvement through data and insight.
- Company: Stevenage Borough Council, committed to transforming housing services.
- Benefits: Opportunity to make a real impact and influence change in the community.
- Other info: Join a dynamic team focused on enhancing resident engagement and service excellence.
- Why this job: Be a strategic leader and champion continuous improvement in housing services.
- Qualifications: Experience in strategic leadership and a passion for data-driven decision-making.
The predicted salary is between 60000 - 70000 £ per year.
This is an exciting opportunity to play a pivotal role in transforming housing services at Stevenage Borough Council. We’re on an ambitious journey to advance our housing service, strengthen resident engagement, and deliver outstanding outcomes for our tenants and communities. As our new Head of Housing Performance and Insight, you’ll be at the heart of that transformation—driving performance, shaping strategy, and ensuring we meet the highest standards of service and regulatory excellence.
If you’re a strategic leader with a passion for using data, insight and innovation to improve services, this is your chance to make a visible difference in a role with real influence and impact.
What you’ll be doing:
- Lead the development of our housing performance and insight strategy, ensuring data drives decision-making and service improvement.
- Play a central role in our improvement journey, helping us achieve our ambition of moving from a C2 to a C1 regulatory grading.
- Provide strategic advice and high-quality performance reporting to senior leaders, Members and Portfolio Holders.
- Oversee governance arrangements, ensuring effective scrutiny, accountability and delivery across housing services.
- Champion a culture of continuous improvement, innovation and customer-focused service design.
- Lead and develop a multidisciplinary team spanning resident engagement, housing IT systems, complaints management, data and performance and regulatory oversight.
Head of Housing Performance & Insight in Stevenage employer: Housing Quality Network
At Stevenage Borough Council, we pride ourselves on being an exceptional employer dedicated to transforming housing services and enhancing community engagement. Our collaborative work culture fosters innovation and continuous improvement, providing ample opportunities for professional growth and development. Join us in making a meaningful impact in the lives of our residents while enjoying the benefits of working in a supportive environment that values your contributions.
