At a Glance
- Tasks: Support customers and lead satisfaction campaigns to create positive change.
- Company: Join a friendly Customer Experience Team dedicated to making every interaction count.
- Benefits: Flexible working options, comprehensive training, and a supportive environment.
- Other info: Inclusive recruitment process with opportunities for personal growth.
- Why this job: Make a genuine difference for customers while enjoying a variety of tasks.
- Qualifications: Experience in Contact Centre within social housing is desirable.
The predicted salary is between 25020 - 30580 £ per year.
Would you like to help make every customer interaction count? We’d love you to join our friendly Customer Experience Team as a Service Engagement Officer.
Every day in our Contact Experience Operation is different.
You’ll use your knowledge of our systems and processes to support customers through a range of situations with confidence, care and understanding.
You’ll lead outbound satisfaction campaigns, listen to what our customers tell us and help turn their feedback into positive change.
You’ll also respond to reviews, take ownership of issues and do your best to resolve them at the first point of contact.
With support from colleagues across the business, you’ll help create better outcomes for our customers.
To help you settle into the role, previous experience in Contact Centre within social housing is desirable.
You’ll spend at least three days a week alongside colleagues in our Eastleigh office, with the flexibility to work from home or another suitable location on the remaining days.
From day one, we’ll be here to support you. You’ll receive comprehensive training on our systems, processes and values, helping you feel confident and thrive in the role.
This role is available from 21 hours per week, worked across three to five days between 8.30am and 5.00pm.
Office attendance will be agreed in line with your working pattern.
Everyone is welcome here.
We’re committed to a fair, inclusive and accessible recruitment process, so please let us know if there are any reasonable adjustments that would help you.
If you enjoy variety, like helping people and want to make a genuine difference for our customers, we’d be delighted to hear from you.
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Service Engagement Officer (Part-time) employer: Housing Quality Network
As a Learning & Development Coordinator with us, you will thrive in a supportive and dynamic work culture that prioritises employee growth and development. Our commitment to providing high-quality training services ensures that you will have access to continuous learning opportunities, while our collaborative environment fosters strong relationships across teams. Located in a vibrant area, we offer unique advantages such as flexible working arrangements and a focus on work-life balance, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Engagement Officer (Part-time)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Housing Quality Network and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Housing Quality Network and let us see your personality shine through!
We think you need these skills to ace Service Engagement Officer (Part-time)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Housing Quality Network.
Get Familiar with Our Brand:Before applying, take some time to learn about Housing Quality Network and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Housing Quality Network
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Housing Quality Network.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Housing Quality Network will surely appreciate.
