Leeds Federated seeks a Complaints Business Partner to lead Stage 2 investigations and ensure fair, well-informed resolutions. You will work within the Service Improvement team to drive learning from complaints and improve customer experience across the organisation.
You’ll manage end-to-end complaint handling, mentor Complaints Officers, and contribute to a culture of continuous service improvement while staying aligned with regulatory requirements and best practices.
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Senior Complaints Partner — Remote & Impact Lead employer: Housing Quality Network
As a Learning & Development Coordinator with us, you will thrive in a supportive and dynamic work culture that prioritises employee growth and development. Our commitment to providing high-quality training services ensures that you will have access to continuous learning opportunities, while our collaborative environment fosters strong relationships across teams. Located in a vibrant area, we offer unique advantages such as flexible working arrangements and a focus on work-life balance, making us an excellent employer for those seeking meaningful and rewarding employment.
