Hexagon is seeking a strong complaints investigator to lead Stage 2 investigations in a hybrid role in Southeast London. You will drive complex case resolution, ensure regulatory compliance, and coach teams to improve service quality while supporting residents with professional, empathetic communication.
The ideal candidate brings a proven background in regulated complaint handling, excellent IT and MS Office skills, and a customer-focused mindset aligned with Housing Ombudsman standards.
#J-18808-Ljbffr
