At a Glance
- Tasks: Be the friendly face of our Customer Hub, delivering excellent service and handling enquiries.
- Company: Join a compassionate and accountable organisation dedicated to exceptional customer experiences.
- Benefits: Enjoy generous leave, pension contributions, and support for your learning and development.
- Other info: Flexible part-time hours with opportunities for personal growth and community involvement.
- Why this job: Kickstart your career in a supportive environment while making a real difference for customers.
- Qualifications: GCSEs in Maths and English, plus experience in customer service and admin tasks.
The predicted salary is between 18584 - 18584 € per year.
Hours: 26.5 hours per week (Part time), Monday to Friday between 9am and 4pm
Salary: £18,584 based on 26.5 hours per annum
Location: Based at Gadbrook Park, Northwich.
Are you looking for an exciting opportunity working as part of a professional, engaged, and friendly organisation? Our values are Compassionate, Accountable, Respectful and Exceptional, we are constantly striving to demonstrate these values in our day to day working environment and culture.
The Opportunity
Weaver Vale Housing Trust has an exciting opportunity for someone who is looking to commence their career with a great company. We are looking for a driven, diligent, and friendly Customer Experience Receptionist/Administrator to join our Customer First Hub Team.
What Will You Do?
As one of our Customer Experience Receptionist/Administrators you’ll be an integral part of our first point of contact Customer Hub, working flexibly within a multi discipline team delivering excellent levels of customer service. You’ll be responding to all initial customer enquiries both face to face and switchboard telephone calls. In addition, you will be responsible for a variety of focussed admin tasks and reception related functions. Our Customer Hub is a key service for the Trust with the aim of responding to customer queries and resolving issues at first point of contact by:
- Ensuring the customer experience is a positive one by being proactive and making sure you make every contact count.
- Supporting continuous service improvements across the Customer Experience teams.
- Working in partnership with other service areas and agencies to achieve high levels of customer care.
Minimum Requirements For This Role
- Grade GCSE 4-9 / A* – C (Math’s and English) or equivalent level of qualification
- Experience of working in a reception/face to face customer environment
- Experience of developing strong working relationships with customers and colleagues to ensure an excellent customer experience
- Competent in Microsoft Office (Emails, Excel, and Word) with a high level of accuracy and a keen eye for detail
Benefits Offered
- Generous annual leave entitlement – 24-29 days (entitlement increases 1 day each year, over the first 5 years) holidays plus UK public/bank holidays (based on level of service) (part time pro rata)
- Ability to buy up to 5 days additional annual leave (pro rata for part-time) each year
- 12% employer contribution to our Pension Scheme (minimum 2% employee contribution) with life assurance benefit.
- Commitment to support your ongoing learning and development, with the opportunity to develop a range of transferable skills.
- Day off for your Birthday to be taken during your birth month (based on contractual hours)
- One day’s paid leave (per year) to support a charity or community group of your own choice
- Candidate Referral Scheme
- Option to enrol in a Health Cash Plan
- ‘Thank you’ gift for your continuous service starting at 5 years’ service, and every 5 years’ thereafter.
- 24/7, 365 day Employee Assistance Programme (EAP) including free counselling
- Compensation for professional memberships which are an expressed requirement for the role.
- Free annual flu vaccines and free Eye Care Vouchers
- Discounts on a gym membership and phone contract
- Cycle to work scheme
- Free to use car park at our office on Gadbrook Park
- Involvement in regular health and wellbeing initiatives and charity fundraising activities
- Opportunities to give feedback and join various colleague forums, to help shape change at the Trust.
The Trust invites applications from all members of the community, irrespective of Gender, Gender reassignment, Sexual orientation, Race, Religion or belief, Disability, Age, Pregnancy and maternity, Marriage and civil partnership.
Customer Experience Receptionist Administrator in Northwich employer: Housing Quality Network
Weaver Vale Housing Trust is an exceptional employer that prioritises a compassionate and respectful work culture, making it an ideal place for those looking to start their career in customer service. Located at Gadbrook Park, Northwich, employees benefit from generous annual leave, a supportive learning environment, and various health and wellbeing initiatives, all while being part of a friendly and engaged team dedicated to delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Receptionist Administrator in Northwich
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Weaver Vale Housing Trust. Understand their values like Compassionate, Accountable, Respectful, and Exceptional. This will help you align your answers with what they stand for.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can showcase your customer service skills and experience in a reception environment.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you’re serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit!
We think you need these skills to ace Customer Experience Receptionist Administrator in Northwich
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you align with our values of being Compassionate, Accountable, Respectful, and Exceptional.
Tailor Your Application:Make sure to tailor your application specifically for the Customer Experience Receptionist Administrator role. Highlight your relevant experience in customer service and administration, and how you can contribute to making every customer contact count!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Housing Quality Network
✨Know the Company Values
Before your interview, take some time to understand Weaver Vale Housing Trust's values: Compassionate, Accountable, Respectful, and Exceptional. Think of examples from your past experiences that demonstrate how you embody these values, as this will show your alignment with their culture.
✨Showcase Your Customer Service Skills
As a Customer Experience Receptionist Administrator, you'll be the first point of contact for customers. Prepare specific examples of how you've handled customer inquiries or resolved issues in previous roles. Highlight your ability to create positive experiences and build strong relationships.
✨Brush Up on Microsoft Office
Since the role requires competency in Microsoft Office, make sure you're comfortable with Excel, Word, and email communication. You might be asked about your experience with these tools, so consider preparing a few examples of how you've used them effectively in an administrative context.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, opportunities for development, and how success is measured in the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
