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- Tasks: Ensure excellent customer service and support continuous service improvements.
- Company: Leading housing provider in Northwich with a focus on customer experience.
- Benefits: Flexible hours, generous leave, and a pension scheme.
- Why this job: Make a real impact on customer experiences while enjoying flexibility.
- Qualifications: Proven background in customer contact and strong communication skills.
- Other info: Join a dynamic team dedicated to enhancing customer satisfaction.
The predicted salary is between 28800 - 48000 £ per year.
A leading housing provider in Northwich is seeking a Customer Experience Planner to join their Customer Hub. This role involves ensuring excellent customer service through effective communication, supporting continuous service improvements, and working alongside different service areas.
You will need a proven background in a customer contact and planning environment, along with strong organizational and communication skills.
The position offers flexibility in hours and a range of benefits including generous leave and a pension scheme.
Customer Experience Planner - Flexible, Impactful CX Role in Northwich employer: Housing Quality Network
Contact Detail:
Housing Quality Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Planner - Flexible, Impactful CX Role in Northwich
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the housing provider on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer experience. We should also think about specific examples from our past roles that showcase our skills in communication and planning.
✨Tip Number 3
Showcase our passion for customer service! During interviews, let’s share stories that highlight how we’ve gone above and beyond for customers. This will help us stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our interest in the role can keep us fresh in their minds. Plus, it shows we’re proactive and enthusiastic!
We think you need these skills to ace Customer Experience Planner - Flexible, Impactful CX Role in Northwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer contact and planning. We want to see how your skills align with the role, so don’t be shy about showcasing your organisational and communication prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer experience and how you can contribute to our Customer Hub. Keep it engaging and personal – we love to see your personality!
Showcase Relevant Experience: When filling out your application, focus on your previous roles that relate to customer service and planning. We’re looking for specific examples of how you’ve improved customer experiences or streamlined processes in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it gives you a chance to explore more about us!
How to prepare for a job interview at Housing Quality Network
✨Know the Company Inside Out
Before your interview, make sure you research the housing provider thoroughly. Understand their mission, values, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about situations where you improved customer satisfaction or resolved issues effectively. This will demonstrate your capability to excel in a Customer Experience Planner role.
✨Practice Effective Communication
Since strong communication is key for this position, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable with speaking about your experiences and ideas.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This could be about the team dynamics, ongoing projects, or how they measure success in the Customer Hub. It shows you're engaged and eager to contribute.
