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- Tasks: Provide top-notch customer service and assist with housing-related queries.
- Company: Community-focused housing association in Maidenhead.
- Benefits: Flexible working hours and a supportive team environment.
- Why this job: Make a difference in your community while gaining valuable experience.
- Qualifications: Strong communication skills and a proactive attitude.
- Other info: Part-time role with 22.5 hours per week, perfect for students.
The predicted salary is between 10 - 13 £ per hour.
A community-focused housing association in Maidenhead is seeking a proactive individual to provide excellent customer service as the first point of contact for various queries. The role involves handling customer inquiries predominantly by phone, alongside email and webchat. The selected candidate will assist with repairs, maintenance, and housing-related questions while ensuring accurate records of interactions. This part-time position involves 22.5 hours per week, offering a flexible working environment.
Part-Time Housing CX Advisor — Multi-Channel Support in Maidenhead employer: Housing Quality Network
Contact Detail:
Housing Quality Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Housing CX Advisor — Multi-Channel Support in Maidenhead
✨Tip Number 1
Make sure you research the housing association before your interview. Knowing their values and community focus will help you connect with them and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves handling customer inquiries over the phone, email, and webchat, being clear and friendly in your responses is key. Try role-playing with a friend to get comfortable.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows that you're engaged and eager to learn more about the position and the team you'll be working with. Plus, it gives you a chance to see if it's the right fit for you!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the extra step to engage with us directly.
We think you need these skills to ace Part-Time Housing CX Advisor — Multi-Channel Support in Maidenhead
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience in customer service. We want to see how you’ve handled inquiries and resolved issues, especially in a multi-channel environment like phone, email, and webchat.
Tailor Your Application: Don’t just send the same CV and cover letter everywhere! Take a moment to tweak your application to reflect the specific skills and experiences that match our job description. It shows us you’re genuinely interested.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about why you’d be a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Housing Quality Network
✨Know Your Stuff
Before the interview, make sure you understand the role of a Housing CX Advisor. Familiarise yourself with common housing queries and customer service best practices. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since this role involves multi-channel support, practice how you would handle inquiries over the phone, email, and webchat. Consider role-playing with a friend to simulate different scenarios. This will help you articulate your thoughts clearly and demonstrate your ability to adapt to various communication styles.
✨Show Your Proactivity
During the interview, highlight examples from your past experiences where you took the initiative to solve problems or improve customer satisfaction. This will showcase your proactive nature, which is essential for a role that requires handling diverse customer inquiries.
✨Ask Thoughtful Questions
Prepare a few questions to ask the interviewer about the company culture, team dynamics, and what success looks like in this role. This not only shows your interest but also helps you determine if the position is the right fit for you.
