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- Tasks: Provide top-notch customer service via phone, email, webchat, and face-to-face interactions.
- Company: Ambitious housing association focused on community support and development.
- Benefits: Flexible part-time hours, supportive team environment, and opportunities for personal growth.
- Why this job: Be the first point of contact and make a real difference in people's lives.
- Qualifications: Positive attitude, strong communication skills, and a passion for helping others.
- Other info: Join a dynamic team with a commitment to excellent customer service.
The predicted salary is between 11 - 16 £ per hour.
We are looking for a positive and proactive individual to provide excellent customer service to our internal and external customers within the housing team of our ambitious housing association. You will be the first point of contact for our customers and provide assistance on a variety of queries. The role is predominantly over the phone through inbound calls but also via email, webchat and face to face.
You will be proactively responding to service requests such as repairs and maintenance, housing enquiries, lettings, benefit advice, along with a variety of calls for the rest of the business always aiming to resolve customer issues at point of contact. You will also be responsible for recording your interactions within our communications system and IT systems, and the role will require you to work to group policy and procedures and be flexible.
This is a part-time role working 22.5 hours per week as follows:
- The closing date is 29/12/2025
- Interviews will be held on 7/01/2026
We reserve the right to shortlist and arrange interviews for potentially suitable candidates ahead of the scheduled close date, therefore we look forward to your application as soon as you are ready. We will not be accepting applications through recruitment agencies for this position.
CX Advisor - Part-time 22.5 hours in Maidenhead employer: Housing Quality Network
Contact Detail:
Housing Quality Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CX Advisor - Part-time 22.5 hours in Maidenhead
✨Tip Number 1
Get to know the company! Research their values and mission, especially in the housing sector. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of inbound calls, try role-playing with a friend or family member. This will help you feel more confident and prepared to handle customer queries effectively.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you resolved issues for customers. This will demonstrate your proactive approach and ability to handle various situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re keen on joining us directly, which is always a plus in our books!
We think you need these skills to ace CX Advisor - Part-time 22.5 hours in Maidenhead
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service. We want to see how you've handled queries and resolved issues, especially if it was over the phone or via email. Remember, this role is all about making our customers feel valued!
Be Proactive in Your Approach: In your application, demonstrate your proactive attitude. Share examples of how you've gone above and beyond to assist customers or improve processes. We love candidates who take initiative and are eager to help!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We’re looking for someone who understands the role and can connect their skills to what we need in the housing team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Housing Quality Network
✨Know Your Stuff
Familiarise yourself with the housing association's services and policies. Understand common customer queries related to repairs, lettings, and benefits so you can demonstrate your knowledge during the interview.
✨Showcase Your Communication Skills
Since the role involves a lot of phone and email interactions, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family to get comfortable with responding to various customer scenarios.
✨Be Proactive
Highlight your proactive approach in previous roles. Think of examples where you went above and beyond to resolve customer issues or improve service delivery, as this aligns perfectly with what they’re looking for.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company culture fits you. Consider asking about team dynamics or how success is measured in the role.
