Technical Housing Skills Manager in London

Are you passionate about developing people and strengthening technical expertise across housing services? We're looking for a Technical Housing Skills Manager to design, develop and deliver training programmes and other technical courses that build capability, drive performance, and support excellent customer outcomes.

In this role, you'll be responsible for designing, delivering and evaluating high quality sector-technical training and skills-based learning across the organization. You'll make sure colleagues have the knowledge and skills they need to succeed. You'll work closely with operational leaders to identify skills gaps and create targeted learning solutions across key areas including tenancy management, compliance, safeguarding, and housing legislation.

As a champion of continuous learning and professional development, you'll help foster a culture where people are supported to grow, develop, and achieve their full potential. You'll make sure that all learning initiatives align with regulatory requirements, industry standards, and best practice, while evaluating their effectiveness through data, feedback, and measurable outcomes. Using these insights, you'll continuously refine and improve learning programmes to maximise their impact.

We're looking for someone who combines strong technical housing knowledge with a genuine passion for developing others. Previous experience in a customer-facing role within a Housing Association is essential, along with a sound understanding of housing legislation, regulatory requirements, and industry best practice. You'll have experience designing and delivering impactful learning and development programmes, as well as excellent communication and stakeholder management skills. The ability to build and maintain effective relationships with external sector organisations will also be key to success in this role.

You'll be confident in translating complex technical information into accessible and practical learning experiences and will be comfortable building relationships and influencing stakeholders at all levels. With a collaborative, solution-focused approach and a commitment to helping people succeed, you will play a key role in shaping the skills and capability of our workforce.

At Abri, our values guide everything we do and are at the heart of this role. You will:

• Be Customer Obsessed – Build skills that directly improve outcomes for our customers
• Own It – Take accountability for raising standards and driving excellence
• Be Curious – Seek new ways to innovate and improve learning experiences
• Work Together – Collaborate across teams to create meaningful impact
• Do the Right Thing – Ensure compliance, integrity, and professionalism in everything we deliver

If you are motivated by making a difference through learning and development and want to help create a highly skilled, confident, and future-ready housing workforce, we would love to hear from you.

You'll be based out of either our Eastleigh office (SO50 6AD), Bracknell office (RG12 1RF) or our Yeovil office (BA22 8WN) a minimum of three days per week to connect and collaborate with colleagues and the other two days can be worked from at a place of your choosing whether that's at another of our offices, a cafe or at home.