Hexagon is seeking a strong complaints investigator to lead Stage 2 investigations in a hybrid role in Southeast London. You will drive complex case resolution, ensure regulatory compliance, and coach teams to improve service quality while supporting residents with professional, empathetic communication.
The ideal candidate brings a proven background in regulated complaint handling, excellent IT and MS Office skills, and a customer-focused mindset aligned with Housing Ombudsman standards.
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Senior Complaints Investigator – Housing (Hybrid) in London employer: Housing Quality Network
As a Learning & Development Coordinator with us, you will thrive in a supportive and dynamic work culture that prioritises employee growth and development. Our commitment to providing high-quality training services ensures that you will have access to continuous learning opportunities, while our collaborative environment fosters strong relationships across teams. Located in a vibrant area, we offer unique advantages such as flexible working arrangements and a focus on work-life balance, making us an excellent employer for those seeking meaningful and rewarding employment.
