At a Glance
- Tasks: Coordinate fire safety inspections and ensure smooth operations for customer safety.
- Company: Join Abri, a company dedicated to creating safe and sustainable communities.
- Benefits: Supportive team environment with opportunities for personal development and impact.
- Other info: Dynamic role with varied tasks and a focus on teamwork.
- Why this job: Make a real difference in ensuring safer homes and positive community outcomes.
- Qualifications: Experience in compliance or fire safety, strong organisational skills, and problem-solving abilities.
The predicted salary is between 22950 - 28050 £ per year.
Behind every safe home is a team of people making it happen.
At Abri, we’re committed to creating safe, sustainable communities where our customers can thrive.
A big part of that commitment is ensuring our homes remain safe through effective fire safety management and compliance.
That’s where you come in.
We’re looking for a Customer Safety Administrator to join our Fire Safety team and play a vital role in supporting the programmes and activities that help keep our customers, colleagues and contractors safe.
This isn’t just an administration role. It’s an opportunity to make a real difference.
You’ll help coordinate fire safety inspections, servicing programmes and remedial works, ensuring appointments are arranged, customer communications are timely, and records are maintained accurately.
Working closely with contractors, customers and colleagues across the business, you’ll help ensure our fire safety activities run smoothly and efficiently.
No two days are the same.
One moment you could be supporting a customer ahead of a fire safety visit, the next you’ll be coordinating works with contractors, updating compliance records, or producing reports that help us monitor performance and meet our regulatory responsibilities.
We’re looking for someone who enjoys being organised, thrives in a fast-paced environment, and takes pride in getting the details right.
You’ll be naturally proactive, confident managing multiple priorities, and comfortable communicating with a wide range of people.
Most importantly, you’ll understand that great administration isn’t just about processes and systems.
It’s about helping us create safer homes and positive outcomes for our customers.
In return, you’ll join a supportive team where your contribution is valued, your development is encouraged, and your work has a direct impact on the safety and wellbeing of the communities we serve.
We’d love to hear from you if you
- Have experience working within compliance, fire safety, property services or a related environment.
- Enjoy working in a busy, collaborative team.
- Are confident coordinating activities and managing information accurately.
- Love solving problems and finding practical solutions.
- Take pride in helping deliver safe and compliant services.
- Have strong organisational skills and a great eye for detail.
At Abri, every role plays an important part in helping our customers live safely and well.
If you’d like to use your skills to support safer homes, stronger communities and a positive customer experience, we’d love to hear from you.
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Customer Safety Administrator in London employer: Housing Quality Network
As a Learning & Development Coordinator with us, you will thrive in a supportive and dynamic work culture that prioritises employee growth and development. Our commitment to providing high-quality training services ensures that you will have access to continuous learning opportunities, while our collaborative environment fosters strong relationships across teams. Located in a vibrant area, we offer unique advantages such as flexible working arrangements and a focus on work-life balance, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Safety Administrator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Housing Quality Network. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Housing Quality Network before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Safety Administrator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Housing Quality Network:Your cover letter is your chance to shine! Tell us why you want to work at Housing Quality Network specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Housing Quality Network!
How to prepare for a job interview at Housing Quality Network
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
