At a Glance
- Tasks: Manage and develop Leasehold and Home Ownership services to improve community benefits.
- Company: GCH, a values-driven organisation dedicated to enhancing lives.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Join a dynamic team committed to customer service and community impact.
- Why this job: Make a real difference in people's lives while developing your career in housing management.
- Qualifications: Experience in Leasehold Management and relevant housing qualifications required.
The predicted salary is between 30000 - 40000 £ per year.
Are you passionate about improving people’s lives? At GCH we Adapt, we Inspire, we Own it and we Care. We live by our values and are dedicated to delivering on our commitment to customers. If that sounds like you, why not join us? We’re seeking a Leasehold Officer to join our team in Gloucester.
You’ll be responsible for managing and developing the Leasehold and Home Ownership service ensuring that GCH maximises income. You’ll provide excellent services across the Leasehold, Right to Buy and Shared Ownership services and proactively manage the Commercial Premises portfolio, ensuring that GCH makes best use of its premises in terms of income realisation and community benefit.
We’re looking for those with substantial experience delivering a Leasehold Management Service and Right to Buy Service, with an up-to-date knowledge of relevant legislation in respect of Commercial Property Management, and the ability to inform policy and procedure.
We’d also like you to have:
- A relevant technical housing qualification, such as a level 3 diploma in Housing Management.
- A professional understanding and experience of performance management systems together with proven success in meeting targets and objectives.
- A professional understanding and experience of delivering Leasehold and Homeownership services.
- A professional understanding and experience of delivering Commercial premises services.
- Proven experience of providing excellent customer service across multiple and complex cases.
Closing Date – 2nd June 2026. GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
Leasehold Officer (6 months) employer: Housing Quality Network
At GCH, we pride ourselves on being an exceptional employer that values passion and commitment to improving lives. Our supportive work culture fosters collaboration and innovation, providing employees with ample opportunities for professional growth and development. Located in Gloucester, we offer a unique chance to make a meaningful impact within the community while enjoying a fulfilling career in housing management.
StudySmarter Expert Advice🤫
We think this is how you could land Leasehold Officer (6 months)
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at GCH or similar organisations. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on the latest legislation around Leasehold and Home Ownership services. Show us you’re not just passionate but also knowledgeable about what we do.
✨Tip Number 3
Practice your customer service skills! Think of examples where you've gone above and beyond for clients. We want to see how you handle complex cases and ensure excellent service delivery.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a difference in people’s lives.
We think you need these skills to ace Leasehold Officer (6 months)
Some tips for your application 🫡
Show Your Passion:Make sure to express your passion for improving people’s lives in your application. We want to see how you align with our values of Adapt, Inspire, Own it, and Care. A personal touch can really make your application stand out!
Highlight Relevant Experience:When detailing your experience, focus on your substantial background in Leasehold Management and Right to Buy services. We’re looking for specific examples that showcase your knowledge of relevant legislation and how you've successfully managed similar services.
Demonstrate Customer Service Skills:Since providing excellent customer service is key, share instances where you've handled complex cases effectively. We want to know how you’ve gone above and beyond to meet customer needs and ensure satisfaction.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Housing Quality Network
✨Know Your Stuff
Make sure you brush up on your knowledge of Leasehold Management and Right to Buy services. Familiarise yourself with the relevant legislation and be ready to discuss how you've applied this in your previous roles. This will show that you're not just a good fit, but that you genuinely understand the ins and outs of the job.
✨Showcase Your Customer Service Skills
Since providing excellent customer service is key for this role, prepare examples of how you've successfully managed complex cases in the past. Think about specific challenges you faced and how you resolved them, as this will demonstrate your ability to handle similar situations at GCH.
✨Align with Their Values
GCH values adaptability, inspiration, ownership, and care. During the interview, weave these values into your responses. Share stories that reflect how you've embodied these principles in your work, showing that you’re not just looking for a job, but that you resonate with their mission.
✨Prepare Questions
Interviews are a two-way street, so come armed with thoughtful questions about the role and the team. Ask about their current projects or challenges they face in Leasehold and Home Ownership services. This shows your genuine interest and helps you assess if the company is the right fit for you.
