At a Glance
- Tasks: Manage estates and tenancies, ensuring tenant satisfaction and property maintenance.
- Company: Harlow Council, a supportive and inclusive employer.
- Benefits: Flexible working arrangements, health initiatives, and employee assistance programmes.
- Other info: Join a friendly team committed to equal opportunities and career growth.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Experience in housing management and strong customer service skills.
The predicted salary is between 27000 - 33000 £ per year.
Working hours: 37.5 hours per week (banking 30 minutes per week to be used towards the shut down between Christmas and the New Year). While office-based work is the norm, most full-time employees attend the workplace at least four days per week (pro rata).
Are you a motivated and experienced Housing professional looking for an opportunity to work proactively in a friendly, efficient, effective customer focused environment? Harlow Housing Service is moving forward and as a Housing Officer you will work as part of a team dealing with Estate and Tenancy Management, being directly responsible for a designated ward-based patch.
You will be the principal point of contact for tenants and leaseholders in the provision of a comprehensive estate management service ensuring all customers are given help and support in making their tenancies sustainable. You will be directly responsible for the people and property service delivery of areas such as:
- Breaches of tenancy conditions
- Ensuring our responsive repairs and maintenance service meets our service standards including communal areas and individual properties
- Consultation and liaison for Improvement programmes
- Managing our estates through regular inspection and co-ordinating responses and actions
- Dealing with resident requests for alterations in their home
The post holder will be responsible for ensuring service standards are achieved and high levels of customer satisfaction are maintained.
Harlow Council is committed to equal opportunities and welcomes applications from all sections of the community. We also support a range of flexible arrangements to help balance work and personal life and provide health and wellbeing initiatives and an employee assistance programme. As a Disability Confident Employer, we guarantee an interview to disabled candidates who meet the Essential Criteria on the Employee Profile.
Housing Officer employer: Housing Quality Network
As a Learning & Development Coordinator with us, you will thrive in a supportive and dynamic work culture that prioritises employee growth and development. Our commitment to providing high-quality training services ensures that you will have access to continuous learning opportunities, while our collaborative environment fosters strong relationships across teams. Located in a vibrant area, we offer unique advantages such as flexible working arrangements and a focus on work-life balance, making us an excellent employer for those seeking meaningful and rewarding employment.
