At a Glance
- Tasks: Manage and develop Leasehold and Home Ownership services to improve community benefits.
- Company: GCH, a values-driven organisation dedicated to enhancing lives.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Join a dynamic team committed to customer service excellence.
- Why this job: Make a real difference in people's lives while maximising income for the community.
- Qualifications: Experience in Leasehold Management and relevant housing qualifications required.
The predicted salary is between 30000 - 40000 £ per year.
Are you passionate about improving people’s lives? At GCH we Adapt, we Inspire, we Own it and we Care. We live by our values and are dedicated to delivering on our commitment to customers. If that sounds like you, why not join us?
We’re seeking a Leasehold Officer to join our team in Gloucester. You’ll be responsible for managing and developing the Leasehold and Home Ownership service ensuring that GCH maximises income. You’ll provide excellent services across the Leasehold, Right to Buy and Shared Ownership services and proactively manage the Commercial Premises portfolio, ensuring that GCH makes best use of its premises in terms of income realisation and community benefit.
We’re looking for those with substantial experience delivering a Leasehold Management Service and Right to Buy Service, with an up-to-date knowledge of relevant legislation in respect of Commercial Property Management, and the ability to inform policy and procedure.
We’d also like you to have…
- A relevant technical housing qualification, such as a level 3 diploma in Housing Management.
- A professional understanding and experience of performance management systems together with proven success in meeting targets and objectives.
- A professional understanding and experience of delivering Leasehold and Homeownership services.
- A professional understanding and experience of delivering Commercial premises services.
- Proven experience of providing excellent customer service across multiple and complex cases.
Closing Date – 2nd June 2026. GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
Leasehold Officer (6 months) in Gloucester employer: Housing Quality Network
At GCH, we pride ourselves on being an exceptional employer that values passion and commitment to improving lives. Our supportive work culture fosters personal and professional growth, offering employees opportunities to develop their skills while making a meaningful impact in the Gloucester community. With a focus on collaboration and innovation, we ensure our team members feel inspired and empowered to deliver outstanding services in Leasehold and Home Ownership.
StudySmarter Expert Advice🤫
We think this is how you could land Leasehold Officer (6 months) in Gloucester
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at GCH or similar organisations. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on the latest legislation around Leasehold Management and Right to Buy services. Show us you’re not just passionate but also knowledgeable about the role.
✨Tip Number 3
Practice your customer service skills! Think of examples where you've gone above and beyond for clients. We want to see how you handle complex cases and ensure excellent service delivery.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a difference in people’s lives.
We think you need these skills to ace Leasehold Officer (6 months) in Gloucester
Some tips for your application 🫡
Show Your Passion:Make sure to express your passion for improving people's lives in your application. We want to see how you align with our values of Adapt, Inspire, Own it, and Care. A personal touch can really make your application stand out!
Highlight Relevant Experience:When detailing your experience, focus on your background in Leasehold Management and Right to Buy services. We’re looking for specific examples that demonstrate your knowledge of legislation and your success in managing complex cases.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We appreciate when candidates take the time to connect their background to what we’re looking for.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and allows you to keep track of your application status easily!
How to prepare for a job interview at Housing Quality Network
✨Know Your Stuff
Make sure you brush up on your knowledge of leasehold management and the relevant legislation. Familiarise yourself with GCH's values and how they align with your passion for improving people's lives. This will show that you're not just interested in the role, but also in the company’s mission.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed leasehold services or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewers to see your impact.
✨Ask Insightful Questions
Come prepared with questions that demonstrate your interest in the role and the organisation. Ask about their current challenges in leasehold management or how they measure success in their services. This shows that you’re thinking critically about the position and how you can contribute.
✨Be Personable and Engaging
Remember, interviews are as much about personality as they are about qualifications. Be friendly, approachable, and enthusiastic. Show them that you care about the community and the people you’ll be serving, as this aligns perfectly with GCH’s core values.
