At a Glance
- Tasks: Investigate customer complaints and provide fair, clear feedback to stakeholders.
- Company: Join a customer-first organisation dedicated to improving experiences.
- Benefits: Flexible working options, collaborative environment, and career development opportunities.
- Other info: Work from our Eastleigh office and enjoy a dynamic team culture.
- Why this job: Make a real difference by championing customer satisfaction and problem-solving.
- Qualifications: Strong communication skills and a knack for resolving issues.
The predicted salary is between 30000 - 40000 £ per year.
We’re proud to say our customers are at the heart of all we do, and one of our top priorities is hearing what they have to say, investigating what happened, learning what we can do better and making amends when we may not get something quite right. That’s where you come in.
We’re looking for new Senior Complaint Officers to investigate final stage (Stage 2) complaints, coming to a fair and objective decision which you feedback to customers, colleagues and stakeholders clearly and concisely. Senior Complaint Officers are also responsible for compiling evidence packs in response to requests for information from the arbitrator, the Housing Ombudsman Service.
An excellent communicator, you’ll quickly build effective working relationships with other departments across Abri but also the Housing Ombudsman, contractors as well as local councils who you’ll speak with both on the phone and in writing.
Problem solving skills are also a must as not every complaint will be the same so the ability to get stuck in, investigate the issue at hand and identify effective solutions will be crucial.
You’ll act as an ambassador for Abri, championing our customer-first approach throughout the complaint journey and helping us continue to deliver a fantastic customer experience by not only putting things right, but getting to the root of where we can do better for our customers.
You’ll be working from our Eastleigh office a minimum of three days per week to connect and collaborate with colleagues and the other two days can be worked from at a place of your choosing whether that’s at another of our offices, a cafe or at home.
If this sounds like the opportunity you’ve been looking for and want to join a team as customer-focused and dynamic as you, we’d love to hear from you!
Senior Complaint Officer in Eastleigh employer: Housing Quality Network
At Abri, we pride ourselves on fostering a supportive and collaborative work environment where our employees are empowered to make a real difference in the lives of our customers. As a Senior Complaint Officer based in Eastleigh, you will benefit from flexible working arrangements, a strong emphasis on professional development, and the opportunity to engage with various stakeholders, all while championing our customer-first ethos. Join us to be part of a dynamic team that values your contributions and is committed to continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Complaint Officer in Eastleigh
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Abri on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. It’s all about making connections and showing your genuine interest in the company.
✨Tip Number 2
Prepare for those tricky questions! Think about how you would handle specific complaints and be ready to share examples from your past experiences. We want to see your problem-solving skills in action, so practice articulating your thought process clearly.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to listen actively and respond thoughtfully. Remember, as a Senior Complaint Officer, you’ll need to build relationships, so demonstrating your ability to connect with others is key.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and show that you’re genuinely interested in joining the team.
We think you need these skills to ace Senior Complaint Officer in Eastleigh
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your commitment to putting customers at the heart of everything you do. Share examples from your past experiences where you've successfully resolved complaints or improved customer satisfaction.
Be Clear and Concise:When writing your application, keep it straightforward. We want to see that you can communicate effectively, just like you would when providing feedback to customers and stakeholders. Avoid jargon and get straight to the point!
Demonstrate Problem-Solving Skills:We’re looking for someone who can tackle unique challenges head-on. Include specific instances where you've investigated issues and found effective solutions. This will show us you have the skills we need for this role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Housing Quality Network
✨Know the Company Inside Out
Before your interview, make sure you research Abri thoroughly. Understand their customer-first approach and how they handle complaints. This will not only show your interest but also help you align your answers with their values.
✨Prepare for Scenario Questions
Expect to be asked about specific complaint scenarios. Think of examples from your past experience where you successfully resolved issues. Be ready to explain your thought process and the steps you took to reach a fair decision.
✨Showcase Your Communication Skills
As a Senior Complaint Officer, clear communication is key. Practice articulating your thoughts concisely and confidently. You might even want to prepare a few questions to ask the interviewer that demonstrate your ability to engage effectively with stakeholders.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss how you approach problem-solving. Share examples of complex complaints you've handled and the solutions you implemented. Highlight your analytical skills and your commitment to getting to the root of issues for the benefit of customers.
