At a Glance
- Tasks: Support our Customer Relations team by resolving customer issues and celebrating positive experiences.
- Company: Join a customer-focused company that values your input and ideas.
- Benefits: Flexible working options, competitive salary, and a supportive team environment.
- Other info: Work from home or a cafe, with a minimum of two days in the office.
- Why this job: Make a real difference in customers' lives while developing your skills in a dynamic role.
- Qualifications: Experience in administration and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
We are delighted to be recruiting for a new Customer Relations Administrator to join our team until 31 October 2027. We’re proud to say our customers are at the heart of all we do and our Customer Relations team play a key role in finding out what’s good and what’s not, turning around a bad experience, celebrating the good ones and learning from everything.
Responsibilities
- You will be part of our Customer Relations Administration Team supporting our Complaint officers and wider business to deliver the best solutions for our customers.
- We’re looking for someone with experience in administration support, isn’t afraid to talk with customers about anything that bothers them, wants to work with likeminded people and enjoys putting a smile back on someone’s face.
- If you’re confident talking with anyone and sometimes handling tricky conversations, relish working in a fast-paced environment and experienced in providing administrative support, this could be the role for you!
You’ll be working from our Eastleigh office (SO50 6AD) minimum of two days per week Tuesday – Friday to connect and collaborate with colleagues and the other two days can be worked from at a place of your choosing whether that’s at another of our offices, a cafe or at home.
Customer Relations Administrator in Eastleigh employer: Housing Quality Network
Join our dynamic team as a Customer Relations Administrator, where you will play a vital role in enhancing customer experiences and fostering a supportive work environment. With a flexible working arrangement that allows you to balance office collaboration in Eastleigh with remote work, we prioritise employee well-being and growth, offering opportunities for professional development and a culture that celebrates teamwork and innovation. Our commitment to putting customers first ensures that every day is meaningful and rewarding, making us an excellent employer for those passionate about customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Administrator in Eastleigh
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky conversations and turn them into positive outcomes. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your personality! During interviews, let your passion for customer relations shine through. We love candidates who can connect with customers and bring a smile to their faces.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Customer Relations Administrator in Eastleigh
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Relations Administrator role. Highlight your relevant experience in administration support and any customer interaction you've had. We want to see how you can bring a smile to our customers' faces!
Show Off Your Communication Skills:Since this role involves handling tricky conversations, it’s essential to showcase your communication skills. Use examples from your past experiences where you’ve successfully resolved issues or turned around a bad experience for a customer. We love to see that!
Be Yourself:Don’t be afraid to let your personality shine through in your application. We’re looking for someone who fits in with our team culture, so share what makes you unique and how you connect with others. Authenticity goes a long way with us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Housing Quality Network
✨Know Your Customer Relations
Familiarise yourself with the company's approach to customer relations. Understand their values and how they handle complaints. This will help you demonstrate your alignment with their mission during the interview.
✨Showcase Your Communication Skills
Prepare examples of how you've successfully handled tricky conversations in the past. Be ready to discuss how you turned a negative experience into a positive one, as this is crucial for a Customer Relations Administrator.
✨Highlight Your Administrative Experience
Be specific about your previous administrative roles. Discuss the tools and systems you've used, and how your organisational skills have contributed to smoother operations. This will show that you're ready to support the team effectively.
✨Emphasise Team Collaboration
Since you'll be working closely with colleagues, share experiences where teamwork led to successful outcomes. Highlight your ability to connect and collaborate, especially in a fast-paced environment, to show you're a great fit for their team.
