At a Glance
- Tasks: Be the friendly face of our Customer Hub, delivering excellent service and admin support.
- Company: Join a compassionate and accountable organisation dedicated to exceptional customer experiences.
- Benefits: Enjoy generous leave, health perks, and a supportive learning environment.
- Other info: Flexible hours, community involvement, and opportunities for personal growth.
- Why this job: Kickstart your career in a dynamic role with real impact on customer satisfaction.
- Qualifications: GCSEs in Maths and English, plus experience in customer service.
The predicted salary is between 18584 - 18584 € per year.
Hours: 26.5 hours per week (Part time), Monday to Friday between 9am and 4pm
Salary: £18,584 based on 26.5 hours per annum
Location: Based at Gadbrook Park, Northwich.
Are you looking for an exciting opportunity working as part of a professional, engaged, and friendly organisation? Our values are Compassionate, Accountable, Respectful and Exceptional, we are constantly striving to demonstrate these values in our day to day working environment and culture.
The Opportunity
Weaver Vale Housing Trust has an exciting opportunity for someone who is looking to commence their career with a great company. We are looking for a driven, diligent, and friendly Customer Experience Receptionist/Administrator to join our Customer First Hub Team.
What Will You Do?
As one of our Customer Experience Receptionist/Administrators you’ll be an integral part of our first point of contact Customer Hub, working flexibly within a multi discipline team delivering excellent levels of customer service. You’ll be responding to all initial customer enquiries both face to face and switchboard telephone calls. In addition, you will be responsible for a variety of focussed admin tasks and reception related functions. Our Customer Hub is a key service for the Trust with the aim of responding to customer queries and resolving issues at first point of contact by:
- Ensuring the customer experience is a positive one by being proactive and making sure you make every contact count.
- Supporting continuous service improvements across the Customer Experience teams.
- Working in partnership with other service areas and agencies to achieve high levels of customer care.
Minimum Requirements For This Role
- Grade GCSE 4-9 / A* – C (Math’s and English) or equivalent level of qualification
- Experience of working in a reception/face to face customer environment
- Experience of developing strong working relationships with customers and colleagues to ensure an excellent customer experience
- Competent in Microsoft Office (Emails, Excel, and Word) with a high level of accuracy and a keen eye for detail
Benefits Offered
- Generous annual leave entitlement – 24-29 days (entitlement increases 1 day each year, over the first 5 years) holidays plus UK public/bank holidays (based on level of service) (part time pro rata)
- Ability to buy up to 5 days additional annual leave (pro rata for part-time) each year
- 12% employer contribution to our Pension Scheme (minimum 2% employee contribution) with life assurance benefit.
- Commitment to support your ongoing learning and development, with the opportunity to develop a range of transferable skills.
- Day off for your Birthday to be taken during your birth month (based on contractual hours)
- One day’s paid leave (per year) to support a charity or community group of your own choice
- Candidate Referral Scheme
- Option to enrol in a Health Cash Plan
- ‘Thank you’ gift for your continuous service starting at 5 years’ service, and every 5 years’ thereafter.
- 24/7, 365 day Employee Assistance Programme (EAP) including free counselling
- Compensation for professional memberships which are an expressed requirement for the role.
- Free annual flu vaccines and free Eye Care Vouchers
- Discounts on a gym membership and phone contract
- Cycle to work scheme
- Free to use car park at our office on Gadbrook Park
- Involvement in regular health and wellbeing initiatives and charity fundraising activities
- Opportunities to give feedback and join various colleague forums, to help shape change at the Trust.
The Trust invites applications from all members of the community, irrespective of Gender, Gender reassignment, Sexual orientation, Race, Religion or belief, Disability, Age, Pregnancy and maternity, Marriage and civil partnership.
Customer Experience Receptionist Administrator employer: Housing Quality Network
Weaver Vale Housing Trust is an exceptional employer that prioritises a compassionate and respectful work culture, making it an ideal place for those looking to start their career in customer service. Located in the vibrant Gadbrook Park, Northwich, employees benefit from generous annual leave, a supportive learning environment, and a commitment to employee wellbeing, including health initiatives and community involvement opportunities. With a focus on personal growth and a friendly team atmosphere, this role as a Customer Experience Receptionist Administrator offers a meaningful and rewarding employment experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Receptionist Administrator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Weaver Vale Housing Trust. Understand their values like Compassionate, Accountable, Respectful, and Exceptional. This will help you align your answers with what they care about.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. Focus on how you can showcase your customer service skills and experience in a reception environment. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-facing role. Make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the Customer Experience Receptionist Administrator position.
We think you need these skills to ace Customer Experience Receptionist Administrator
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you align with our values of being Compassionate, Accountable, Respectful, and Exceptional.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer service or administration. We’re looking for someone who can deliver excellent customer experiences, so share specific examples that demonstrate your skills and how you’ve made a positive impact in previous roles.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors – attention to detail is key!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at Weaver Vale Housing Trust!
How to prepare for a job interview at Housing Quality Network
✨Know the Company Values
Before your interview, take some time to understand Weaver Vale Housing Trust's values: Compassionate, Accountable, Respectful, and Exceptional. Think of examples from your past experiences that demonstrate how you embody these values, as this will show your alignment with their culture.
✨Practice Customer Scenarios
As a Customer Experience Receptionist Administrator, you'll be the first point of contact for customers. Prepare for the interview by practising responses to common customer service scenarios. Think about how you would handle difficult situations or queries to showcase your problem-solving skills.
✨Highlight Your Admin Skills
Since the role involves various admin tasks, make sure to highlight your experience with Microsoft Office and any relevant administrative duties you've performed in the past. Bring specific examples of how your attention to detail has positively impacted your previous roles.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics within the Customer Hub or how they measure success in customer service. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
