At a Glance
- Tasks: Support customers via phone, webchat, and email in a fast-paced environment.
- Company: Join a friendly team in Bracknell dedicated to customer service.
- Benefits: Weekday hours, no weekends or bank holidays, and comprehensive training provided.
- Other info: Great opportunity for career growth with a professional team.
- Why this job: Make a real difference every day while growing your skills in a supportive environment.
- Qualifications: No experience needed; just a positive attitude and a passion for helping others.
The predicted salary is between 22000 - 26000 £ per year.
Ready for a role where you can make a real difference every day? We’re looking for friendly, motivated Customer Contact Advisors to join our Bracknell team. No contact centre experience? No problem. If you enjoy helping people and bring the right attitude, we’ll give you the training and support you need to succeed.
You’ll be a great fit if you:
- Love helping customers and go the extra mile
- Enjoy a challenge and take pride in great work
- Solve problems and find the right solution
- Work well with others and enjoy being part of a team
- Adapt well to change and look for ways to improve how we work
- Feel confident using computers and learning new systems
- Stay calm under pressure and handle tough situations well
You’ll be at the heart of our customer service team, supporting customers by phone, webchat, and email in a fast-paced environment with empathy, confidence, and a calm approach. Every conversation matters, and in this role you’ll help create a positive experience for our customers while being part of a supportive, professional team.
Our opening hours are Monday to Friday, 8:30am to 5:00pm, with a late finish until 7:00pm on Thursdays shared on a rota basis. This is a great opportunity to build your career in a customer-focused role with weekday hours, no weekend working, and no bank holiday shifts. If you’re ready to help people, grow your skills, and join a supportive team, we’d love to hear from you.
Customer Contact Advisors x7 employer: Housing Quality Network
Join our Bracknell team as a Customer Contact Advisor and experience a workplace that prioritises your growth and well-being. We offer comprehensive training, a supportive work culture, and the chance to make a real impact in customer service without the pressure of weekend or bank holiday shifts. With a focus on teamwork and personal development, this role is perfect for those looking to thrive in a dynamic environment while enjoying a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Contact Advisors x7
✨Tip Number 1
Get to know the company! Research our values and what we stand for. When you understand our mission, you can tailor your approach during interviews and show us how you fit right in.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will help you feel more confident when handling real-life situations and show us your problem-solving skills.
✨Tip Number 3
Be yourself! We want to see your personality shine through. Share your experiences and how they’ve shaped your ability to help customers. Authenticity goes a long way in making a connection with us.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop us a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in our minds as we make our decisions.
We think you need these skills to ace Customer Contact Advisors x7
Some tips for your application 🫡
Show Your Passion for Helping Customers:When writing your application, let us know how much you love helping people. Share examples of times you've gone the extra mile for someone, as this will show us you're a great fit for our team!
Highlight Your Team Spirit:We value teamwork here at StudySmarter, so make sure to mention any experiences where you've worked well with others. Whether it's in a job or a group project, we want to see how you contribute to a positive team environment.
Be Yourself and Stay Calm:In your application, don’t be afraid to show your personality! We appreciate authenticity, and it’s important to convey how you handle pressure and tough situations. A calm and confident approach is key in customer service.
Apply Through Our Website:Ready to take the plunge? Make sure to apply through our website for the best chance of joining our fantastic team. We can’t wait to see your application and hopefully welcome you aboard!
How to prepare for a job interview at Housing Quality Network
✨Show Your Passion for Helping Customers
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of times you've gone the extra mile to help someone, whether in a previous job or in your personal life. This will show that you genuinely care about making a difference.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you've tackled challenges in the past. Think of situations where you had to find solutions under pressure. Highlight your ability to stay calm and think critically, as this is crucial for a Customer Contact Advisor role.
✨Emphasise Teamwork and Adaptability
Since you'll be part of a team, it's important to showcase your collaborative spirit. Talk about experiences where you worked well with others and adapted to changes. This will reassure the interviewer that you're a team player who can thrive in a dynamic environment.
✨Familiarise Yourself with Technology
As you'll be using computers and various systems, it’s a good idea to brush up on your tech skills before the interview. Mention any relevant experience you have with software or tools, and express your eagerness to learn new systems. This will demonstrate your confidence and readiness for the role.
