Leeds Federated is recruiting two permanent, full-time Complaints Officers to join our Service Improvement team. You’ll own Stage 1 complaints, conduct investigations, and provide clear, empathetic responses to customers.
You’ll work with colleagues and contractors to reach fair resolutions and drive service improvements. You’ll identify recurring issues, help reduce repeat complaints, and stay up to date with the Housing Ombudsman Complaint Handling Code and related legislation to ensure
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Complaints Investigator - Customer Resolution employer: Housing Quality Network
As a Learning & Development Coordinator with us, you will thrive in a supportive and dynamic work culture that prioritises employee growth and development. Our commitment to providing high-quality training services ensures that you will have access to continuous learning opportunities, while our collaborative environment fosters strong relationships across teams. Located in a vibrant area, we offer unique advantages such as flexible working arrangements and a focus on work-life balance, making us an excellent employer for those seeking meaningful and rewarding employment.
