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- Tasks: Be the first point of contact for customers, delivering excellent service and support.
- Company: Join a fun and supportive team at Muir Group, focused on customer experience.
- Benefits: Enjoy great remuneration, health and wellbeing support, and a strong work/life balance.
- Why this job: Make a real difference in customers' lives while working in a dynamic environment.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Embrace equality, diversity, and inclusion in a collaborative team atmosphere.
The predicted salary is between 24000 - 28000 £ per year.
Are you a brilliant customer champion who can join our team and live our values every day to deliver an excellent service? You’ll love helping customers, so this’ll be a big part of your previous roles, especially in a busy office or contact centre environment. You’ll be a great communicator, who can support customers to access our services putting them at the heart of everything you do.
You’ll be able to:
- Champion for our customers, providing an excellent customer experience as the first point of contact.
- Help customers access our services in line with our customer commitment.
- Live our values every day, taking ownership of queries and doing what matters most for our customers.
- Support first contact resolution of queries including diagnosing & scheduling repairs and with rent, ASB, lettings and home ownership queries.
- Help provide an accessible, value for money customer experience to meet the diverse needs of our customers, in line with our policies.
You’ll be comfortable working with colleagues across our business, in an environment focused on continuous improvement, value for money, learning and innovation. You’ll build relationships with partners to provide excellent services for customers, whilst embracing our ‘One Team’ approach.
So, take a look at our job profile – if you think you’ve got most of what we are looking for, but not everything, we’d still love to hear from you.
About our team … Our team is great (if we don’t mind saying so ourselves!) we’re led by our Executive Director of Customer Experience. We work hard, support each other, and also like to have fun! You’ll be part of our Customer Experience Team reporting to our Customer Experience Manager and Customer Experience Coach – it’s an exciting team to be part of, as we deliver our new corporate plan ambitions.
Here are just some of the reasons we think you should consider a career at Muir Group:
- We offer great Remuneration & Benefits
- We are serious about Health & Wellbeing
- We are committed to Living our Values Everyday
- We are committed to Equality, Diversity & Inclusion
- We offer a strong Work / Life Balance
- We are committed to high Employee Engagement
To apply please visit https://www.muir.org.uk/current-vacancies and click Apply Online. You’ll need to submit a CV and supporting statement (max 2 A4 sides/ min font 11 for each) telling us about you and why you’re right for the job by 5pm 9th April. Shortlisted candidates will be contacted to arrange an interview. The interviews will take place with Karen Pettican, Customer Experience Manager and Devon Brickland, Customer Experience Coach.
Customer Experience Advisor in Chester employer: Housing Quality Network
Contact Detail:
Housing Quality Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor in Chester
✨Tip Number 1
Get to know the company culture! Before your interview, check out Muir Group's values and think about how you can demonstrate them. We want to see that you’re not just a fit for the role, but also for our team vibe.
✨Tip Number 2
Practice your customer service scenarios! Think of examples from your past roles where you’ve gone above and beyond for customers. We love hearing about real experiences that show your commitment to excellent service.
✨Tip Number 3
Be ready to ask questions! Show us you’re genuinely interested in the role by preparing thoughtful questions about the team and the challenges they face. It’s a great way to demonstrate your enthusiasm and engagement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen to join our awesome Customer Experience Team!
We think you need these skills to ace Customer Experience Advisor in Chester
Some tips for your application 🫡
Show Your Customer Passion: Make sure to highlight your love for helping customers in your CV and supporting statement. We want to see how you've championed customer experiences in your previous roles, especially in busy environments like offices or contact centres.
Tailor Your Application: Take a good look at the job description and align your skills and experiences with what we’re looking for. Use specific examples that demonstrate how you embody our values and can contribute to our team.
Keep It Clear and Concise: Remember, your supporting statement should be no more than 2 A4 sides. Be clear and to the point, using a minimum font size of 11. We appreciate well-structured applications that are easy to read!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Just click on the 'Apply Online' link and follow the instructions – we can’t wait to hear from you!
How to prepare for a job interview at Housing Quality Network
✨Know Your Customer Commitment
Before the interview, make sure you understand the company's customer commitment. Familiarise yourself with their values and how they prioritise customer experience. This will help you demonstrate that you can champion for customers and align with their mission.
✨Prepare Real-Life Examples
Think of specific situations from your previous roles where you provided excellent customer service. Be ready to share these examples during the interview, especially those that highlight your ability to resolve queries and support customers effectively.
✨Showcase Your Communication Skills
As a Customer Experience Advisor, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to refine your responses and ensure you come across as approachable and professional.
✨Embrace the 'One Team' Approach
During the interview, express your enthusiasm for teamwork and collaboration. Share experiences where you worked well with colleagues to improve customer service or solve problems. This will show that you’re a good fit for their team-oriented culture.