At a Glance
- Tasks: Lead a team to drive service improvements and enhance customer experiences.
- Company: Dynamic organisation focused on continuous improvement and customer satisfaction.
- Benefits: Competitive salary, professional development, and opportunities for impactful change.
- Other info: Join a collaborative environment with a focus on meaningful change and growth.
- Why this job: Make a real difference by empowering teams and improving services for customers.
- Qualifications: Experience in service improvement, leadership, and stakeholder management required.
The predicted salary is between 50000 - 60000 £ per year.
Are you an experienced leader in service improvement, project management, or change management with a passion for delivering better outcomes for customers and colleagues?
We’re looking for a Business Engagement & Service Improvement Manager to lead a team focused on identifying opportunities for change, driving continuous improvement, and ensuring customer and colleague insights are at the heart of everything we do.
In this role, you’ll lead and develop a team of Service Improvement Coordinators and Root Cause Analysts, providing clear direction, coaching, and support to help them identify and deliver meaningful improvements across the organisation.
You’ll play a key role in strengthening our Root Cause Analysis capability, ensuring robust methodologies and evidence-based approaches are used to identify underlying issues, generate insight, and drive buy-in to make sustainable service improvements.
A significant part of the role involves ensuring customer and colleague feedback directly informs decision‑making.
You’ll work closely with colleagues across Customer Experience, Insights, and People & Organisational Development to turn feedback and insight into recommendations and actions for tangible service improvements, enhanced colleague experiences, and lasting cultural change.
Working closely with operational leaders, you’ll help shape ideas for change, support the development of business cases, and clearly articulate the drivers behind new initiatives, whether regulatory, compliance, operational, or strategic.
You’ll act as a trusted partner to stakeholders across the organisation, helping them assess opportunities and prioritise improvements.
You’ll also champion continuous improvement across the organisation by providing tools, frameworks, facilitation, and guidance that enable teams to investigate challenges, solve problems, and where appropriate, deliver change themselves.
From conducting reviews and gap analyses to facilitating workshops and working groups, you’ll help create the conditions for successful change and continuous learning.
Working alongside the Head of Change & Service Improvement, you’ll contribute to the forecasting, prioritisation, and sequencing of change activity across the wider portfolio.
You’ll help ensure that change initiatives are strategically aligned, well governed, and deliver measurable benefits, while managing stakeholder expectations around scope, resources, and delivery timescales.
We’re looking for someone with proven experience leading service improvement, business engagement, change, or continuous improvement teams.
You’ll have strong leadership and stakeholder management skills, experience developing Root Cause Analysis capability, and a track record of turning insight into meaningful operational and customer outcomes.
You’ll be an excellent communicator, comfortable working with colleagues at all levels, and passionate about building organisational capability in problem‑solving, service design, and continuous improvement.
Knowledge of the social housing sector would be advantageous.
If you’re passionate about helping organisations improve services, empowering teams to solve problems, and delivering meaningful change that makes a difference for customers and colleagues, we’d love to hear from you.
On this occasion, applications from candidates who’ve previously applied for this role won’t be reconsidered, but we appreciate your interest.
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Business Engagement and Service Improvement Manager employer: Housing Quality Network
Abri is an exceptional employer that prioritises employee well-being and development, offering a flexible working environment that allows you to balance your professional and personal life. With a dynamic HR Business Partnering team, you'll have the opportunity to collaborate with diverse stakeholders while contributing to a culture of excellence and continuous improvement. Join us in making Abri a great place to work, where your passion for HR can truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Business Engagement and Service Improvement Manager
✨Get Involved in Industry Events
Jumping into industry events or leadership conferences can really help boost your visibility. Not only will you meet potential employers, but you’ll also get the chance to connect with other leaders in corporate management. Look for local or even virtual events that focus on leadership—every connection counts!
✨Engage in Professional Networks
Join professional management associations relevant to your career goals. These networks often host workshops, panels, and networking events that can put you in front of hiring managers. Plus, they can give you the scoop on upcoming roles, such as the full-time positions with companies like Housing Quality Network.
✨Showcase Your Leadership Skills
When reaching out to potential employers, particularly for leadership roles, demonstrate your leadership capabilities with real examples. Share stories from your previous positions that illustrate how you handled challenges and drove results. This will help you stand out when you apply to places like Housing Quality Network.
✨Tailor Your LinkedIn Presence
Ensure your LinkedIn profile is specifically tailored to corporate leadership. Highlight achievements, showcase relevant content and engage with posts in management groups. This not only builds your credibility but keeps you on the radar of companies looking for candidates like you as they post full-time opportunities.
We think you need these skills to ace Business Engagement and Service Improvement Manager
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to Housing Quality Network.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of Housing Quality Network. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at Housing Quality Network
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with Housing Quality Network, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at Housing Quality Network, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for Housing Quality Network could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at Housing Quality Network as they’re likely seeking a candidate who can enhance their workplace culture.
