At a Glance
- Tasks: Provide excellent housing management services and support community development.
- Company: Join a dedicated team focused on improving lives in Burnley.
- Benefits: Competitive salary, car allowance, and flexible working options.
- Other info: Opportunity for personal growth and impactful community engagement.
- Why this job: Make a real difference in people's lives and enhance community wellbeing.
- Qualifications: Customer-focused mindset and innovative problem-solving skills.
The predicted salary is between 35242 - 35242 £ per year.
Salary £35,242.43 + car allowance £4015.80 – 35 hours – full time
Location – Burnley/Agile
About You
Do you have the drive to make a difference by living our values every day to deliver an excellent customer experience? You’ll add significant value providing a comprehensive housing management service working with our customers to maximise their quality of life. You’ll work with our residents and communities to help them thrive, offering targeted actions and delivering a holistic customer service approach.
We’re looking for a flexible, dedicated and highly motivated individual, who would welcome the opportunity to have a direct impact on improving our communities. You will be customer-focused, innovative in your approach and be able to implement initiatives to promote tenancy sustainability and deliver excellent customer service in a challenging environment.
You’ll be able to:
- Deliver an excellent customer focused service that is accessible, visible and results in high levels of customer satisfaction.
- Design and deliver effective actions to encourage tenancy sustainment, and improve the social and financial performance of our communities.
- Support the creation of new ideas and innovation in the business.
- Be adaptable and brilliant at working in partnership with our customers, colleagues and communities.
Closing date for applications is 9.00am 8th June 2026. You’ll need to submit a CV and supporting statement (max 2 A4 sides/min font 11 for each) telling us about you and why you’re right for the job. To apply, please visit www.muir.org.uk/current-vacancies. Interviews will take place on Monday 15th June 2026 at our Burnley Office with Joanne Commons, Community Housing Manager and Jo Worthington, Community Housing Manager.
Tenancy Services Officer in Burnley employer: Housing Quality Network
At Muir, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work culture that empowers our Tenancy Services Officers to make a real difference in the lives of our residents. With a focus on employee growth and development, we provide comprehensive training and opportunities for innovation, all while fostering a collaborative environment in Burnley that values customer satisfaction and community engagement. Join us to be part of a team that is dedicated to enhancing the quality of life for our communities, with competitive benefits including a car allowance and a commitment to work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Services Officer in Burnley
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Muir and their values. This will help you tailor your answers and show that you're genuinely interested in making a difference in the community.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills can help improve tenancy sustainability and customer satisfaction.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you've delivered excellent customer service or implemented innovative ideas. This will demonstrate your ability to thrive in a challenging environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to Joanne and Jo. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Tenancy Services Officer in Burnley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Tenancy Services Officer role. Highlight your customer service experience and any relevant skills that show how you can make a difference in our communities.
Craft a Compelling Supporting Statement:Your supporting statement is your chance to shine! Use it to explain why you're the perfect fit for the job. Share specific examples of how you've delivered excellent customer service or implemented innovative ideas in previous roles.
Showcase Your Flexibility:We love candidates who are adaptable! In your application, mention times when you've successfully worked in partnership with others or adapted to changing situations. This will show us you're ready for the dynamic nature of the role.
Apply Through Our Website:Don't forget to apply through our website at www.muir.org.uk/current-vacancies. It's the easiest way for us to receive your application and ensures you’re considered for the role!
How to prepare for a job interview at Housing Quality Network
✨Know Your Stuff
Before the interview, make sure you understand the role of a Tenancy Services Officer. Familiarise yourself with housing management services and how they impact customer satisfaction. This will help you answer questions confidently and show that you're genuinely interested in making a difference.
✨Showcase Your Customer Focus
Prepare examples from your past experiences where you've delivered excellent customer service. Think about situations where you’ve gone above and beyond to support customers or communities. This will demonstrate your commitment to providing a holistic customer service approach.
✨Be Innovative
Think of creative ideas or initiatives you could implement to promote tenancy sustainability. Be ready to discuss these during the interview. Showing that you can think outside the box will impress the interviewers and align with their desire for innovation.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of the interview. This could be about the challenges the team faces or how they measure success in customer satisfaction. It shows that you’re engaged and serious about contributing to the community.
