At a Glance
- Tasks: Support customers via phone, webchat, and email in a fast-paced environment.
- Company: Join a friendly team in Bracknell dedicated to excellent customer service.
- Benefits: Weekday hours, no weekends or bank holidays, plus training and support.
- Other info: Great opportunity for career growth with a professional team.
- Why this job: Make a real difference every day while growing your skills in a supportive environment.
- Qualifications: No experience needed; just a positive attitude and a love for helping others.
The predicted salary is between 22000 - 26000 € per year.
Ready for a role where you can make a real difference every day? We’re looking for friendly, motivated Customer Contact Advisors to join our Bracknell team. No contact centre experience? No problem. If you enjoy helping people and bring the right attitude, we’ll give you the training and support you need to succeed.
You’ll be a great fit if you:
- Love helping customers and go the extra mile
- Enjoy a challenge and take pride in great work
- Solve problems and find the right solution
- Work well with others and enjoy being part of a team
- Adapt well to change and look for ways to improve how we work
- Feel confident using computers and learning new systems
- Stay calm under pressure and handle tough situations well
You’ll be at the heart of our customer service team, supporting customers by phone, webchat, and email in a fast-paced environment with empathy, confidence, and a calm approach. Every conversation matters, and in this role you’ll help create a positive experience for our customers while being part of a supportive, professional team.
Our opening hours are Monday to Friday, 8:30am to 5:00pm, with a late finish until 7:00pm on Thursdays shared on a rota basis. This is a great opportunity to build your career in a customer-focused role with weekday hours, no weekend working, and no bank holiday shifts. If you’re ready to help people, grow your skills, and join a supportive team, we’d love to hear from you.
Customer Contact Advisors x7 in Bracknell employer: Housing Quality Network
Join our Bracknell team as a Customer Contact Advisor and experience a workplace that prioritises your growth and well-being. With comprehensive training, a supportive work culture, and the opportunity to make a real impact in customer service, we offer a fulfilling career path without weekend or bank holiday shifts. Embrace a role where every conversation counts and enjoy being part of a dedicated team committed to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Contact Advisors x7 in Bracknell
✨Tip Number 1
Get to know the company! Research our values and what we stand for. When you understand our mission, you can tailor your approach during interviews and show us how you fit right in.
✨Tip Number 2
Practice your people skills! Since you'll be helping customers every day, think about scenarios where you’ve gone the extra mile for someone. Share these stories with us to demonstrate your passion for customer service.
✨Tip Number 3
Be ready to adapt! We love team players who can handle change. During your interview, highlight times when you've successfully navigated challenges or improved processes. Show us you're flexible and eager to learn!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Contact Advisors x7 in Bracknell
Some tips for your application 🫡
Show Your Passion for Helping Customers:When writing your application, let us know how much you love helping people. Share examples of times you've gone the extra mile for someone, as this will show us you're a great fit for our team!
Highlight Your Team Spirit:We value teamwork here at StudySmarter, so make sure to mention any experiences where you've worked well with others. Whether it's in a job or a group project, we want to see how you contribute to a positive team environment.
Emphasise Your Problem-Solving Skills:In your application, give us a glimpse of how you tackle challenges. Share a story about a tough situation you faced and how you found the right solution. This will help us see your calm approach under pressure!
Apply Through Our Website:Ready to take the plunge? We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your details and get you on board with our fantastic team!
How to prepare for a job interview at Housing Quality Network
✨Show Your Passion for Helping Customers
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone the extra mile to help someone in the past, even if it wasn't in a formal job setting. This will show that you genuinely care about making a difference.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you've faced challenges and how you resolved them. Think of examples that highlight your ability to stay calm under pressure and find effective solutions. This is key for a role that involves handling tough situations.
✨Emphasise Teamwork and Adaptability
Since this role is all about being part of a supportive team, be ready to talk about your experiences working with others. Highlight times when you adapted to change or contributed to improving team processes. This shows you're a team player who can thrive in a dynamic environment.
✨Familiarise Yourself with Technology
As you'll be using computers and learning new systems, it's a good idea to brush up on your tech skills before the interview. Mention any relevant experience you have with software or tools, and express your willingness to learn new systems quickly. This will reassure them that you're ready to hit the ground running.
