Housing Plus Group in Telford is currently seeking a Resolution Officer to join our Customer Experience team on a permanent basis. The role is 36 hours per week, with a contact centre operating between 08:00 and 20:00, offering a supportive environment and ongoing development opportunities.
You will provide high-quality first contact resolution to customers, deliver Same Day Repair Service, and ensure enquiries follow our Quality Framework to maintain excellent service levels.
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Resolution Officer - Same-Day Repairs & Customer Experience in Telford employer: Housing Plus Group
Join a supportive and nurturing team dedicated to making a difference in the lives of adults with learning disabilities. Our company offers flexible part-time hours, comprehensive training, and a culture that values compassion and teamwork, ensuring you feel empowered and appreciated in your role. With opportunities for personal and professional growth, working here means being part of a community that truly cares.
