Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support residents in retirement housing and ensure a safe, clean environment.
- Company: Join a caring team dedicated to enhancing the lives of older adults.
- Benefits: Enjoy 25 days holiday, pension scheme, and health perks.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Dynamic role with opportunities for training and career growth.
The predicted salary is between 22000 - 29000 £ per year.
Location: Base in Stafford with regular travel across Stafford area
Hours: 35 hours per week (to work across five days per week)
Contract: Permanent
Salary: £25,842.59 per annum plus Essential Car User Allowance
We currently have a great opportunity for a Retirement Living Officer to join our Care Plus team on a permanent basis. We’re looking for a caring, dedicated professional to bring our values to life and ensure our customers receive outstanding services.
The Role: As a Retirement Living Officer, you will provide an effective Enhanced Housing Management service to all residents living in a retirement housing environment. You will provide onsite management and supervision to maintenance, health and safety and cleanliness within the retirement housing schemes and will be the main point of contact providing a visible and excellent customer service to residents and visitors.
Skills and experience required:
- Experience of working in a customer focused environment
- Experience of taking a hands on approach to solving problems
- Good organisational skills
- Competent in using IT packages including Microsoft Word, Outlook, Excel etc
- Ability to work effectively under pressure
- Excellent verbal, written and face to face communication skills
- Full UK Driving Licence and access to your own vehicle as travel across the county will be required
Due to the nature of this post, the role is subject to an Enhanced with Adult Barred DBS disclosure.
What we can offer you: As well as a comprehensive induction programme and excellent learning opportunities; with mandatory and specialist training available, we can offer 25 days holiday (pro rata) plus bank holidays. We also offer the option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme.
How to apply: Please hit the Apply Now button to apply online with your up-to-date CV.
Closing date: Monday 9th February 2026
We are committed to carrying out safeguarding checks with all our colleagues. These checks may vary according to the role you have applied for, please refer to the job description for this role for details. We may close this vacancy early if we receive a high volume of applications. If you have not received an update within 2 working weeks of submitting your application, please assume that you have been unsuccessful on this occasion.
Retirement Living Officer employer: Housing Plus Group
Contact Detail:
Housing Plus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retirement Living Officer
✨Tip Number 1
Network like a pro! Reach out to people in the retirement living sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and problem-solving. We recommend role-playing with a friend or family member to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for helping others! When you get the chance to meet potential employers, share stories that highlight your dedication to customer service and how you've made a difference in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Retirement Living Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant qualifications that show you’re a perfect fit for the Retirement Living Officer role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about working in retirement living. Share specific examples of how you've provided excellent customer service or solved problems in previous roles to make your application stand out.
Showcase Your Communication Skills: Since this role requires excellent verbal and written communication, ensure your application is clear and concise. Use proper grammar and structure to demonstrate your ability to communicate effectively, just like you would with our residents.
Apply Through Our Website: Don’t forget to hit the 'Apply Now' button on our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which is a bonus!
How to prepare for a job interview at Housing Plus Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Retirement Living Officer. Familiarise yourself with the key aspects of the job, such as providing excellent customer service and managing health and safety within retirement housing schemes. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing outstanding services to residents, be prepared to share specific examples from your past experiences where you've excelled in a customer-focused environment. Think of situations where you solved problems or went above and beyond for customers, as these stories will highlight your suitability for the position.
✨Demonstrate Your Organisational Skills
As a Retirement Living Officer, you'll need to juggle various tasks effectively. During the interview, discuss how you prioritise your workload and manage your time. You could mention tools or methods you use to stay organised, which will reassure the interviewer that you can handle the demands of the role.
✨Prepare for Practical Scenarios
Expect to face situational questions that assess your problem-solving abilities and communication skills. Think about potential challenges you might encounter in the role and how you would address them. Practising these scenarios will help you articulate your thought process clearly during the interview.
