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- Tasks: Support residents in retirement housing with outstanding services and effective management.
- Company: Join a caring team dedicated to enhancing the lives of older adults.
- Benefits: Enjoy 25 days holiday, pension scheme, and health perks.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Dynamic role with opportunities for training and career growth.
The predicted salary is between 22000 - 29000 £ per year.
Location: Base in Stafford with regular travel across Stafford area
Hours: 35 hours per week (to work across five days per week)
Contract: Permanent
Salary: £25,842.59 per annum plus Essential Car User Allowance
We currently have a great opportunity for a Retirement Living Officer to join our Care Plus team on a permanent basis. We’re looking for a caring, dedicated professional to bring our values to life and ensure our customers receive outstanding services.
The Role: As a Retirement Living Officer, you will provide an effective Enhanced Housing Management service to all residents living in a retirement housing environment. You will provide onsite management and supervision to maintenance, health and safety and cleanliness within the retirement housing schemes and will be the main point of contact providing a visible and excellent customer service to residents and visitors.
Skills and experience required:
- Experience of working in a customer focused environment
- Experience of taking a hands on approach to solving problems
- Good organisational skills
- Competent in using IT packages including Microsoft Word, Outlook, Excel etc
- Ability to work effectively under pressure
- Excellent verbal, written and face to face communication skills
- Full UK Driving Licence and access to your own vehicle as travel across the county will be required
Due to the nature of this post, the role is subject to an Enhanced with Adult Barred DBS disclosure.
What we can offer you: As well as a comprehensive induction programme and excellent learning opportunities; with mandatory and specialist training available, we can offer 25 days holiday (pro rata) plus bank holidays. We also offer the option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme.
How to apply: Please hit the Apply Now button to apply online with your up-to-date CV.
Closing date: Monday 9th February 2026
We are committed to carrying out safeguarding checks with all our colleagues. These checks may vary according to the role you have applied for, please refer to the job description for this role for details. We may close this vacancy early if we receive a high volume of applications. If you have not received an update within 2 working weeks of submitting your application, please assume that you have been unsuccessful on this occasion.
Retirement Living Officer in England employer: Housing Plus Group
Contact Detail:
Housing Plus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retirement Living Officer in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the retirement living sector. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and problem-solving. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for helping others during interviews. Share specific examples of how you've gone above and beyond in previous roles to ensure customer satisfaction—this will resonate well with hiring managers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and making a difference in the lives of residents.
We think you need these skills to ace Retirement Living Officer in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant IT skills to show us you’re the perfect fit for the Retirement Living Officer role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about working in a retirement housing environment. Share specific examples of how you've provided excellent customer service in the past, as this will resonate with our values.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make it easy for us to see your qualifications and enthusiasm.
Apply Through Our Website: Don’t forget to hit that 'Apply Now' button on our website! It’s the best way to ensure your application gets to us directly and is considered promptly. We can’t wait to hear from you!
How to prepare for a job interview at Housing Plus Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Retirement Living Officer. Familiarise yourself with the key aspects of the job, such as providing excellent customer service and managing health and safety within retirement housing schemes. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is heavily focused on customer interaction, prepare examples from your past experiences where you've excelled in a customer-focused environment. Think about specific situations where you solved problems or went above and beyond to assist someone. This will demonstrate your hands-on approach and commitment to outstanding service.
✨Brush Up on Your IT Skills
As the job requires competency in IT packages like Microsoft Word, Outlook, and Excel, it’s a good idea to review these tools before your interview. Be ready to discuss how you've used these applications in previous roles, and if possible, mention any specific projects where your IT skills made a difference.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during your interview. These might involve handling difficult situations with residents or managing multiple tasks under pressure. Practice articulating your thought process and problem-solving strategies, as this will showcase your organisational skills and ability to work effectively in challenging circumstances.
