At a Glance
- Tasks: Lead a dynamic lettings team to deliver exceptional housing solutions and improve customer outcomes.
- Company: Join a forward-thinking organisation committed to community impact and service excellence.
- Benefits: Enjoy 31 days holiday, pension scheme, healthcare access, and cycle to work perks.
- Other info: Opportunity for career growth in a supportive and collaborative environment.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in housing policies and strong people management skills required.
The predicted salary is between 34650 - 42350 £ per year.
We have an exciting opportunity for a proactive and customer-focused
Lettings Manager to join our team.
In this key leadership role, you will be responsible for delivering an efficient, high-performing lettings service that maximises the use of housing stock and provides effective housing solutions for our customers.
You'll lead the development and delivery of lettings strategies, ensuring homes are let promptly and in accordance with the Group Lettings Policy, local authority nomination agreements and regulatory requirements.
Working collaboratively with internal teams and external partners, you will drive service excellence, influence housing allocation practices, and use customer insight and performance data to continuously improve outcomes for customers and communities.
- What you’ll be doing
- Lead and shape the Group's approach to waiting lists, nominations and applications, creating a clear vision that supports both operational effectiveness and positive customer outcomes.
- Develop innovative, customer-focused solutions that improve access to housing and maximise lettings performance.
- Build and maintain strong relationships with local authority partners, working alongside Housing Leads to manage nomination agreements, local lettings plans and homelessness initiatives.
- Work collaboratively with local authorities to ensure efficient nomination processes, reducing delays and minimising failed nominations.
- Oversee complaints within the service, ensuring compliance with the Housing Ombudsman's Complaint Handling Code and delivering timely, effective resolutions.
- Analyse complaint trends, customer feedback and service performance data to identify opportunities for continuous improvement.
- Work closely with regional teams to understand local demand, develop marketing strategies for hard-to-let homes and monitor their effectiveness.
- Partner with the Development team to influence new-build programmes and future developments through demand analysis and locality intelligence.
- Lead, develop and motivate colleagues, fostering a culture of high performance, accountability and exceptional customer service.
- What we are looking for
- CIH Level 4, management qualification, or willingness to work towards one.
- Proven experience of developing, implementing and delivering housing, allocations or lettings-related policies, procedures and services.
- Strong people management experience, with the ability to lead, coach and develop high-performing teams.
- A passion for delivering excellent customer service and improving customer outcomes.
- Experience of driving service improvement and embedding a customer-focused culture.
- Ability to analyse complex information and use data to inform decision-making.
- Strong stakeholder management skills, with experience of building effective partnerships both internally and externally.
- Proven ability to lead change, influence others and drive service transformation.
- Excellent communication and relationship-building skills.
Please see the job description for the full list of essential and desirable criteria.
What we can offer you
We can offer 31 days holiday and bank holidays.
We also offer the option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme.
Please see our HPG Benefits page for more information.
Interview date
- 27th November 2026
- Interviews may take place throughout the advert
- We are committed to carrying out safeguarding checks with all our colleagues.
These checks may vary according to the role you have applied for, please refer to the job description for this role for details.
- We may close this vacancy early if we receive a high volume of applications.
- If you have not received an update within 2 working weeks of submitting your application, please assume that you have been unsuccessful on this occasion.
*Terms and Conditions are subject to review and may be amended from time to time, any changes to benefits advertised would be discussed during offer and onboarding.
Lettings Manager in England employer: Housing Plus Group
Join a supportive and nurturing team dedicated to making a difference in the lives of adults with learning disabilities. Our company offers flexible part-time hours, comprehensive training, and a culture that values compassion and teamwork, ensuring you feel empowered and appreciated in your role. With opportunities for personal and professional growth, working here means being part of a community that truly cares.
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Manager in England
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Housing Plus Group.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Housing Plus Group? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Housing Plus Group's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Lettings Manager in England
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Lettings Manager role at Housing Plus Group, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Housing Plus Group
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Housing Plus Group operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Housing Plus Group. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Housing Plus Group.
