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- Tasks: Lead the Housing Ombudsman Service to improve tenant experiences and advocate for social housing standards.
- Company: Join a pivotal organisation shaping the future of social housing in the UK.
- Benefits: Competitive salary, hybrid working options, and opportunities for professional growth.
- Why this job: Make a real impact on the lives of millions of social tenants and drive meaningful change.
- Qualifications: Senior leadership experience in consumer rights or housing, with a passion for advocacy.
- Other info: Be part of a transformative journey in a dynamic and supportive environment.
The predicted salary is between 130095 - 130095 £ per year.
Salary: £130,095 per annum, negotiable based on experience. This role is full-time. Location: Hybrid - with regular office attendance.
The Housing Ombudsman Service performs a critical role in supporting the Government’s housing agenda and is at the forefront of providing swift and effective redress for the c.4m social tenants who can access its service. This appointment is an exciting and unique opportunity to make a pivotal impact on the social housing landscape and play an important and visible role in advocating for tenants and improving standards in the social rented sector.
As a senior, strategic leader, the Housing Ombudsman will guide the organisation through a significant period of organisational transformation and scale up whilst delivering a trusted and impartial service and achieving continuous improvement in customer experience and case output. The Housing Ombudsman will be a resilient and visible leader with experience in consumer rights or consumer protection, who can inspire public confidence whilst acting as a skilled arbitrator, balancing the needs of tenants, leaseholders and landlords.
The successful incumbent will work collaboratively with other stakeholders in the sector, including the Regulator of Social Housing and other redress providers, whilst delivering a trusted and impartial service.
We welcome interest from candidates with senior leadership experience and expertise in one or more of the following areas:
- Maintaining and improving an organisation’s output and performance
- Leading transformation and organisational change
- Promoting digital innovation
- Consumer rights/consumer protection, preferably gained in a housing context
- Complex casework and/or complaint handling
- An understanding of the role of the Ombudsman and of the working of Parliament and the Government
- Effective working with partners in government to deliver strategic objectives
The Housing Ombudsman Service allows colleagues to choose if they wish to work in the London office, from home or a hybrid of the two. Attendance is expected in London for key meetings: as a senior role the Housing Ombudsman will be expected to be visible to residents and the housing sector.
Closing date for applications: Friday 13 February 2026 – 9.00am.
Housing Ombudsman employer: Housing Ombudsman
Contact Detail:
Housing Ombudsman Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Ombudsman
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend relevant events, and connect with others on LinkedIn. We can’t stress enough how important it is to build relationships that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the Housing Ombudsman Service and understanding its role in the housing landscape. We recommend practising common interview questions and having your own questions ready to show your interest and insight.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss your experience in driving transformation and improving performance. We want to see how you can inspire confidence and advocate for tenants effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re here to help you every step of the way, so make sure you take that leap!
We think you need these skills to ace Housing Ombudsman
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in consumer rights and organisational change. We want to see how your skills align with the Housing Ombudsman role, so don’t hold back on showcasing your relevant achievements!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key messages shine through. Remember, we’re looking for a strategic leader, so demonstrate your leadership style effectively.
Show Your Passion: Let your enthusiasm for improving standards in social housing come through in your writing. We want to know why this role excites you and how you can make a difference. Share your vision for the future of the sector!
Follow the Application Process: Don’t forget to apply through our website! It’s super important to follow the instructions provided in the job description. We want to make sure your application gets to us without any hiccups, so stick to the guidelines and deadlines.
How to prepare for a job interview at Housing Ombudsman
✨Know Your Stuff
Make sure you’re well-versed in the role of a Housing Ombudsman and the current housing landscape. Brush up on consumer rights, complaint handling, and the workings of Parliament. This knowledge will not only help you answer questions confidently but also show your genuine interest in the position.
✨Showcase Your Leadership Skills
As a senior leader, it’s crucial to demonstrate your experience in guiding teams through transformation and change. Prepare examples of how you've successfully led initiatives that improved performance or customer experience. This will highlight your ability to inspire confidence and drive results.
✨Engage with Stakeholders
Be ready to discuss how you’ve collaborated with various stakeholders in the past. The Housing Ombudsman role requires working with tenants, landlords, and regulatory bodies, so share specific instances where you’ve built strong relationships and navigated complex situations.
✨Ask Thoughtful Questions
Prepare insightful questions about the organisation’s goals and challenges. This shows that you’re not just interested in the role, but also in contributing to the organisation's mission. It’s a great way to demonstrate your strategic thinking and commitment to improving the social housing sector.
