At a Glance
- Tasks: Lead and innovate in digital, data, and technology to enhance service delivery.
- Company: Join the Housing Ombudsman Service, making a difference for nearly 5 million households.
- Benefits: Flexible working options, competitive salary, and a commitment to professional growth.
- Other info: Inclusive workplace valuing diversity and offering excellent career development opportunities.
- Why this job: Shape the future of DDaT services while improving lives and services in social housing.
- Qualifications: Proven senior-level experience in delivering DDaT services and leading teams.
The predicted salary is between 50000 - 70000 £ per year.
Location: Home-based, with occasional office attendance - all our roles are available office-based, hybrid or home-based.
Hours: Full time
Contract: Permanent
Opportunity to use your proven experience of delivering successful DDaT services, including developing and embedding service improvements, at a senior level. The Housing Ombudsman Service (HOS) provides independent, impartial and fair dispute support and resolution services for nearly 5 million households in England. Through resolving disputes effectively and promoting positive change across the social housing sector, we improve residents' lives and landlords' services.
The Head of Digital, Data and Technology (DDaT) role sits within the Finance, Procurement and Digital function of the Housing Ombudsman Service which is responsible for delivering our finance, procurement, governance and digital services for the organisation. As Head of DDaT, you will be a member of the Senior Leadership Team, and will be responsible for the performance of the DDaT team with responsibility for technology, data and information governance, creating and embedding a culture of excellence and continuous improvement in line with required standards.
Specifically, your remit will include:
- Providing advice to the organisation around data, technology and information governance;
- Delivering a modern customer service experience that achieves the required customer and colleague outcomes, underpinned by robust technology, data and information governance;
- Providing thought leadership on the topic of data security and advising the SIRO and senior leaders of DDaT issues that require escalation;
- Leading, managing and developing the DDaT team, ensuring service area outcomes are delivered.
Core requirements, which ideally will have been gained within the social housing, regulation and/or ombudsman sectors, for this pivotal leadership role include:
- Demonstrable experience of delivering successful DDaT services at a senior level;
- Proven experience of impactful collaboration at a senior level, both internally and with external stakeholders;
- A track record of developing and embedding service improvements for DDaT;
- Experience of successfully leading at a senior level, managing managers and ensuring staff development across a service area.
Closing date: 23.59 on Friday 26th June 2026. Interviews: week commencing 20th July 2026. We are committed to providing equality of opportunity. We have an environment that is inclusive and recognises the value of difference in the workplace.
Head of Digital, Data and Technology employer: Housing Ombudsman
The Housing Ombudsman Service is an exceptional employer, offering a flexible home-based working environment that promotes work-life balance while ensuring impactful contributions to the social housing sector. With a strong commitment to employee development and a culture of continuous improvement, we empower our team members to lead innovative digital, data, and technology initiatives that enhance service delivery and improve residents' lives. Join us in making a meaningful difference while enjoying the benefits of a supportive and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Digital, Data and Technology
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Housing Ombudsman values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Housing Ombudsman might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Housing Ombudsman!
✨Direct Apply to Housing Ombudsman
Let's not forget to apply directly through the Housing Ombudsman website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Head of Digital, Data and Technology
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Housing Ombudsman.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Housing Ombudsman. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Housing Ombudsman
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
