Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the Housing Ombudsman Service to improve tenant experiences and advocate for social housing standards.
- Company: Join a pivotal organisation shaping the future of social housing in the UK.
- Benefits: Flexible working options, competitive salary, and the chance to make a real difference.
- Why this job: Be a visible leader driving change and innovation in the social housing sector.
- Qualifications: Senior leadership experience in consumer rights or organisational transformation required.
- Other info: Opportunity to work collaboratively with key stakeholders and influence housing policy.
The predicted salary is between 36000 - 60000 £ per year.
The Housing Ombudsman Service performs a critical role in supporting the Government's housing agenda and is at the forefront of providing swift and effective redress for the c.4m social tenants who can access its service. This appointment is an exciting and unique opportunity to make a pivotal impact on the social housing landscape and play an important and visible role in advocating for tenants and improving standards in the social rented sector.
As a senior, strategic leader, the Housing Ombudsman will guide the organisation through a significant period of organisational transformation and scale up whilst delivering a trusted and impartial service and achieving continuous improvement in customer experience and case output. The Housing Ombudsman will be a resilient and visible leader with experience in consumer rights or consumer protection, who can inspire public confidence whilst acting as a skilled arbitrator, balancing the needs of tenants, leaseholders and landlords.
The successful incumbent will work collaboratively with other stakeholders in the sector, including the Regulator of Social Housing and other redress providers, whilst delivering a trusted and impartial service. We welcome interest from candidates with senior leadership experience and expertise in one or more of the following areas:
- Maintaining and improving an organisation's output and performance
- Leading transformation and organisational change
- Promoting digital innovation
- Consumer rights/consumer protection, preferably gained in a housing context
- Complex casework and/or complaint handling
- An understanding of the role of the Ombudsman and of the working of Parliament and the Government
- Effective working with partners in government to deliver strategic objectives
The Housing Ombudsman Service allows colleagues to choose if they wish to work in the London office, from home or a hybrid of the two. Attendance is expected in London for key meetings: as a senior role the Housing Ombudsman will be expected to be visible to residents and the housing sector.
Closing date for applications: Friday 13 February 2026 – 9.00am
Housing Ombudsman in London employer: Housing Ombudsman Service
Contact Detail:
Housing Ombudsman Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Ombudsman in London
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend relevant events, and connect with professionals on LinkedIn. We can’t stress enough how valuable personal connections can be in landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the Housing Ombudsman Service inside out. Understand their mission, values, and recent initiatives. We want you to walk in there feeling confident and ready to show how you can make a difference!
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss your experience in driving change and improving performance. We believe that demonstrating your ability to inspire and lead will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. We’re here to help you every step of the way, so let’s get you that interview!
We think you need these skills to ace Housing Ombudsman in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Housing Ombudsman. We want to see how you can make a difference in the social housing landscape, so don’t hold back on showcasing your relevant skills!
Showcase Leadership Experience: As a senior leader, it’s crucial to demonstrate your ability to guide teams through transformation. Share specific examples of how you've led change and improved performance in previous roles. We love seeing real-life stories that illustrate your impact!
Highlight Consumer Rights Knowledge: Since this role involves consumer protection, make sure to emphasise your understanding of consumer rights, especially in a housing context. We’re looking for someone who can advocate effectively for tenants, so let us know how you’ve done this before!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, if you have any questions or need a chat about the role, feel free to reach out via the contact provided in the job description.
How to prepare for a job interview at Housing Ombudsman Service
✨Know Your Stuff
Make sure you’re well-versed in the role of the Housing Ombudsman and the current housing landscape. Brush up on consumer rights, complaint handling, and the workings of Parliament. This knowledge will not only impress but also help you answer questions confidently.
✨Show Your Leadership Skills
As a senior leader, it’s crucial to demonstrate your experience in guiding teams through change. Prepare examples of how you've led transformation or improved performance in previous roles. Be ready to discuss your approach to inspiring confidence among stakeholders.
✨Be Collaborative
Highlight your ability to work with various stakeholders, including government partners and other redress providers. Think of specific instances where you’ve successfully collaborated to achieve strategic objectives. This will show that you can navigate complex relationships effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the organisation's goals and challenges. This shows your genuine interest in the role and helps you understand how you can contribute to their mission. It’s also a great way to engage with the interviewers and leave a lasting impression.
