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- Tasks: Lead the Housing Ombudsman Service to improve tenant experiences and advocate for social housing standards.
- Company: Join a pivotal organisation shaping the future of social housing in the UK.
- Benefits: Flexible working options, competitive salary, and the chance to make a real difference.
- Why this job: Be a visible leader driving change and enhancing tenant rights in the housing sector.
- Qualifications: Senior leadership experience in consumer rights or organisational transformation is essential.
- Other info: Opportunity to work collaboratively with key stakeholders and influence housing policy.
The predicted salary is between 36000 - 60000 £ per year.
The Housing Ombudsman Service performs a critical role in supporting the Government’s housing agenda and is at the forefront of providing swift and effective redress for the c.4m social tenants who can access its service. This appointment is an exciting and unique opportunity to make a pivotal impact on the social housing landscape and play an important and visible role in advocating for tenants and improving standards in the social rented sector.
As a senior, strategic leader, the Housing Ombudsman will guide the organisation through a significant period of organisational transformation and scale up whilst delivering a trusted and impartial service and achieving continuous improvement in customer experience and case output. The Housing Ombudsman will be a resilient and visible leader with experience in consumer rights or consumer protection, who can inspire public confidence whilst acting as a skilled arbitrator, balancing the needs of tenants, leaseholders and landlords.
The successful incumbent will work collaboratively with other stakeholders in the sector, including the Regulator of Social Housing and other redress providers, whilst delivering a trusted and impartial service. We welcome interest from candidates with senior leadership experience and expertise in one or more of the following areas:
- Maintaining and improving an organisation’s output and performance
- Leading transformation and organisational change
- Promoting digital innovation
- Consumer rights/consumer protection, preferably gained in a housing context
- Complex casework and/or complaint handling
- An understanding of the role of the Ombudsman and of the working of Parliament and the Government
- Effective working with partners in government to deliver strategic objectives
The Housing Ombudsman Service allows colleagues to choose if they wish to work in the London office, from home or a hybrid of the two. Attendance is expected in London for key meetings: as a senior role the Housing Ombudsman will be expected to be visible to residents and the housing sector.
Housing Ombudsman employer: Housing Ombudsman Service
Contact Detail:
Housing Ombudsman Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Ombudsman
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend events, and connect with others on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the Housing Ombudsman Service inside out. Understand their mission, values, and recent initiatives. We want you to show them that you’re not just another candidate, but someone who genuinely cares about improving the social housing landscape.
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate your experience and how it aligns with the role of Housing Ombudsman. We suggest rehearsing with a friend or in front of a mirror to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in leaving a positive impression. We believe it shows your enthusiasm and professionalism, which is exactly what they’re looking for.
We think you need these skills to ace Housing Ombudsman
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Housing Ombudsman. We want to see how you can make a real impact on the social housing landscape, so don’t hold back on showcasing your relevant skills!
Showcase Leadership Experience: As a senior leader, it’s crucial to demonstrate your ability to guide teams through transformation and change. Share specific examples of how you've led initiatives that improved performance or customer experience in previous roles.
Highlight Consumer Rights Knowledge: Since this role involves consumer protection, make sure to emphasise your understanding of consumer rights, especially in a housing context. We’re looking for someone who can inspire confidence and balance the needs of tenants and landlords effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, if you have any questions, feel free to reach out for a confidential chat about the role.
How to prepare for a job interview at Housing Ombudsman Service
✨Know Your Stuff
Make sure you’re well-versed in the role of the Housing Ombudsman and the current housing landscape. Brush up on consumer rights, complaint handling, and the workings of Parliament. This knowledge will not only help you answer questions confidently but also show your genuine interest in the position.
✨Showcase Your Leadership Skills
As a senior leader, it’s crucial to demonstrate your experience in guiding teams through change. Prepare examples of how you've led transformation or improved performance in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Engage with Stakeholders
Highlight your ability to work collaboratively with various stakeholders. Think of specific instances where you’ve successfully partnered with others to achieve strategic objectives. This will illustrate your capability to balance the needs of tenants, landlords, and other parties involved.
✨Be Visible and Approachable
The role requires a visible presence in the community, so convey your commitment to being accessible to residents and the housing sector. Discuss how you plan to maintain transparency and build public confidence in your leadership style during the interview.
