Housing Ombudsman Service

The Housing Ombudsman Service is an independent body established to resolve disputes between tenants and landlords in the housing sector across the UK. Our primary mission is to ensure that all residents have access to fair and effective complaint resolution processes. We aim to promote high standards of service within the housing sector, ensuring that both tenants and landlords understand their rights and responsibilities.

We provide a range of services including:

• Dispute Resolution: We investigate complaints from tenants regarding their landlords and housing providers, offering impartial resolutions.
• Guidance and Support: We offer advice to both tenants and landlords on how to handle disputes effectively and fairly.
• Policy Development: We work with stakeholders to develop policies that enhance the quality of housing services.

Our vision is to create a housing sector where complaints are handled swiftly and effectively, fostering a culture of accountability and transparency. We believe that everyone deserves a safe and secure home, and we strive to uphold this principle through our work.

With a dedicated team of professionals, we are committed to continuous improvement and innovation in our services. We also engage in outreach activities to educate the public about their rights in housing matters. The Housing Ombudsman Service is here to ensure that every voice is heard and that justice is served in the housing sector.