At a Glance
- Tasks: Lead a team of ICT Application Support Specialists and drive service delivery improvements.
- Company: Join a flexible, award-nominated ICT Service Delivery team.
- Benefits: Enjoy remote work, competitive salary, and opportunities for professional growth.
- Other info: Ideal for those in the Northwest, with excellent career advancement opportunities.
- Why this job: Make a real impact in a dynamic environment while developing your IT and management skills.
- Qualifications: Experience leading application support teams and strong customer focus required.
The predicted salary is between 50000 - 60000 £ per year.
This is an exciting opportunity for an ICT Applications Team Lead to join our ICT Service Delivery team and continue developing both their IT and management career within a business that values flexibility and offers home working. You’ll play a key role in leading and evolving our Application Support Specialists, working alongside a wider Service Delivery team recently shortlisted for an Outstanding Team Award at this year's Colleague Awards!
We're looking for someone who shares our passion for delivering a first-class ICT support service and is committed to ensuring customer excellence across everything we do.
Working Week
This is a home-based role, ideal for someone living in the Northwest and within reasonable travelling distance of our Head Office in Warrington. While most of your work will be remote, you’ll be expected to attend meetings, training sessions, and carry out ICT management duties at Head Office as and when required.
Responsibilities
- Lead the ICT Application Support Specialists in delivering an effective and efficient ICT support function, focusing on measuring outputs and driving continuous improvements in service delivery.
- Bring an in-depth technical understanding of application support and maintenance along with a broad understanding of the wider IT disciplines (infrastructure servers, networking, data storage, Project Management, ITIL etc) and how these functions come together to achieve a common goal.
- Proven experience leading an Application Support Specialist team within a multi-disciplinary environment.
- Be a strong, customer-focused leader who drives performance, embraces Agile and DevOps ways of working, and confidently manages competing priorities.
- Take a proactive approach to mentoring and developing your team, with the confidence to lead change and drive a culture of continuous improvement.
- Strong customer focus and the ability to communicate effectively at all levels are essential, alongside a practical mindset that seeks to streamline processes and maximise the effectiveness of the business application team.
Qualifications
- Proven experience leading an Application Support Specialist team within a multi-disciplinary environment.
- Strong customer-focused leader who drives performance, embraces Agile and DevOps ways of working, and confidently manages competing priorities.
- Solid technical knowledge across enterprise applications, integrations, and cloud platforms, with the ability to deliver change and continuously improve service outcomes across the business.
Remote ICT Applications Team Lead | Agile & DevOps in Warrington employer: Housing Group
Join a forward-thinking company that prioritises flexibility and home working, making it an ideal employer for those seeking a balanced work-life dynamic. With a strong commitment to employee development and a culture that celebrates teamwork, as evidenced by our recent Outstanding Team Award nomination, you will have the opportunity to lead a dedicated team while driving innovation in ICT support. Located in the Northwest, this role offers the unique advantage of being part of a supportive community that values customer excellence and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Remote ICT Applications Team Lead | Agile & DevOps in Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in Agile and DevOps. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience leading teams and delivering ICT support. This will give you an edge during interviews and show that you mean business.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your responses. Focus on demonstrating your customer-focused leadership style and how you embrace Agile methodologies.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team!
We think you need these skills to ace Remote ICT Applications Team Lead | Agile & DevOps in Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your leadership experience in application support and any Agile or DevOps practices you've implemented. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about ICT support and how your background makes you the perfect fit for this role. Don’t forget to mention your customer-focused approach and any relevant achievements.
Showcase Your Technical Skills:Since this role requires solid technical knowledge, make sure to include specific examples of your experience with enterprise applications, integrations, and cloud platforms. We love seeing how you’ve driven improvements in service delivery!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Housing Group
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around application support and the wider IT disciplines. Be ready to discuss how these areas interconnect and how you've applied Agile and DevOps principles in your previous roles.
✨Show Your Leadership Skills
Prepare examples of how you've successfully led a team in a multi-disciplinary environment. Highlight your experience in mentoring and developing team members, and be ready to discuss how you drive performance and foster a culture of continuous improvement.
✨Customer Focus is Key
Think about specific instances where you've gone above and beyond for customers. Be prepared to share how you ensure customer excellence and how you handle competing priorities while maintaining a strong focus on service delivery.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to ICT management. Practice articulating your thought process and decision-making skills, especially in scenarios involving change management and process streamlining.
