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- Tasks: Provide first-level IT support and manage incident tickets for a social housing provider.
- Company: Join a recognised social housing provider with a strong commitment to community impact.
- Benefits: Enjoy a competitive salary, homeworking flexibility, pension contributions, and health cash plan.
- Why this job: Make a difference in tackling the housing crisis while developing your IT skills.
- Qualifications: Experience in IT support and a passion for helping others.
- Other info: Be part of a supportive team in a great workplace.
The predicted salary is between 28000 - 32000 £ per year.
A social housing provider is looking for an experienced 1st Line Service Desk Analyst to support their ICT team. You will provide first-level support, manage incident tickets, and assist with new staff intakes.
The role offers a competitive salary of £29,326 annually for a 35-hour week, along with benefits like homeworking flexibility, a contributory pension, and a health cash plan.
Join a company recognized as a great place to work and help tackle the housing crisis.
Remote 1st Line IT Service Desk Analyst in Warrington employer: Housing Group
Contact Detail:
Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote 1st Line IT Service Desk Analyst in Warrington
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. We want to show that we can handle incident tickets like a champ and provide top-notch first-level support.
✨Tip Number 3
Don’t forget to showcase your soft skills! Being a great communicator is key in this role, so let’s highlight our ability to assist new staff and manage queries effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Remote 1st Line IT Service Desk Analyst in Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a 1st Line Service Desk Analyst. We want to see how you've managed incident tickets and supported new staff intakes, so don’t hold back on those details!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about supporting the ICT team and how you can contribute to tackling the housing crisis. Keep it friendly and professional!
Show Off Your Skills: We’re looking for someone with solid IT support skills. Mention any relevant tools or software you’ve used in previous roles. If you’ve got experience with ticketing systems, make sure to highlight that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this fantastic opportunity. Don’t miss out!
How to prepare for a job interview at Housing Group
✨Know Your Tech Basics
Make sure you brush up on your IT knowledge, especially around first-line support. Familiarise yourself with common issues and solutions that a Service Desk Analyst might encounter. This will not only help you answer technical questions but also show your enthusiasm for the role.
✨Understand the Company’s Mission
Research the social housing provider and understand their mission to tackle the housing crisis. Being able to articulate how your role as a 1st Line IT Service Desk Analyst contributes to this mission can set you apart from other candidates. It shows you’re not just looking for a job, but you genuinely care about the impact of your work.
✨Prepare for Scenario Questions
Expect scenario-based questions where you’ll need to demonstrate your problem-solving skills. Think of examples from your past experiences where you successfully managed incident tickets or assisted new staff. Practising these scenarios can help you respond confidently during the interview.
✨Showcase Your Communication Skills
As a Service Desk Analyst, communication is key. Be ready to discuss how you’ve effectively communicated with users in the past, especially when resolving issues. Highlighting your ability to explain technical concepts in simple terms will show that you can provide excellent support to non-technical staff.
