Retirement Living Services Scheme Manager

This is an exciting opportunity for an experienced housing professional, passionate about supporting older people, to take the lead in the day to day running of YHG's Hollymere Retirement Living Scheme, in Ellesmere Port, Cheshire. As the Scheme Manager, you will provide support, advice, and signposting to all customers, be responsible for all premises and staff management, including consulting with external partners providing services to the scheme, and for promoting a friendly, vibrant community enabling customers to have choices and live independently!

What will my working week look like? You will be based at Hollymere Retirement Living Scheme, working 35 hours per week on Monday to Friday between the hours of 9am and 5pm.

What will I be responsible for doing? One of the wonderful things about this role is the variety, no two days will be the same! You and your team will be involved in a range of housing management services including:

• Marketing
• Lettings
• Dealing with low level ASB
• Rent queries
• Facilities management

Customer support is key to this role, and you will also oversee use of the scheme for social activities, provide wellbeing support and manage any external partners to the scheme enabling customers to live independently and be provided with an excellent service. Along with the day-to-day management of your team who support in providing all housing and related services, to ensure customer’s needs are always met, you will also be responsible for Health and Safety on scheme (including fire tests and supporting our customers to stay safe) ensuring regular checks are completed and documented appropriately and in line with Group policy.

It's a given, you will have excellent communication skills and be a true people person always on the lookout for opportunities to improve and enhance YHG's service to our customers. Ideally you will have:

• Experience of managing Older People's services, retirement living or over 55s Housing schemes
• In-depth knowledge of the services on offer to these customers through experience within Housing management or other relevant Housing sector experience
• Collaborative team player with a customer first mentality
• Excellent communicator, with experience of partnership working
• Resilient and adaptable, able to prioritise a busy and reactive workload
• Experience of health and safety within a communal environment

This role is really suited to someone who likes to interact with customers and deliver a people centric service, particularly to older people, who can manage a wide range of situations with empathy, sensitivity and diplomacy.

Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford. As one of the North's sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year. We're an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'.

As part of our pre-employment checks, this role requires the successful applicant to complete a satisfactory Basic DBS check. In return we offer £26,000 for a 35 hour week, and 25 days annual leave (holidays also increase with time served) plus Bank Holidays, but our employee deal offering provides much more than just a competitive salary and holiday allowance.

Although you are based at Hollymere you will also have access to Youggle House - our wellbeing, social, collaboration and meeting space in Birchwood, Warrington - you may be asked to travel to Youggle House to meet up with your wider team for meetings and training when required. On top of this, we'll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan through Medicash, that doesn't just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, subsidised gym memberships and a huge range of discounts with some of the biggest high street and online names.