At a Glance
- Tasks: Lead daily operations at a vibrant retirement living scheme, supporting older residents.
- Company: Your Housing Group is a leading social landlord dedicated to quality affordable homes.
- Benefits: Enjoy a competitive salary, 25 days leave, pension contributions, and health perks.
- Other info: Role based at The Windings with occasional travel; DBS check required.
- Why this job: Make a real difference in the lives of older people while fostering a supportive community.
- Qualifications: Experience in managing services for older people and excellent communication skills are essential.
The predicted salary is between 20800 - 36400 £ per year.
What will my working week look like? You will be based at Hollymere Retirement Living Scheme, working 35 hours per week on Monday to Friday between the hours of 9am and 5pm. What will I be responsible for doing? One of the wonderful things about this role is the variety, no two days will be the same! You and your team will be involved in a range of housing management services including marketing, lettings, dealing with low level ASB, rent queries and facilities management. Customer support is key to this role, and you will also oversee use of the scheme for social activities, provide wellbeing support and manage any external partners to the scheme enabling customers to live independently and be provided with an excellent service. Along with the day-to-day management of your team who support in providing all housing and related services, to ensure customer’s needs are always met, you will also be responsible for Health and Safety on scheme (including fire tests and supporting our customers to stay safe) ensuring regular checks are completed and documented appropriately and in line with Group policy.
It's a given, you will have excellent communication skills and be a true people person always on the lookout for opportunities to improve and enhance YHG's service to our customers.
Ideally you will be a….
Experience of managing Older People's services, retirement living or over 55s Housing schemes
In-depth knowledge of the services on offer to these customers through experience within Housing management or other relevant Housing sector experience.
Collaborative team player with a customer first mentality
Excellent communicator, with experience of partnership working
Resilient and adaptable, able to prioritise a busy and reactive workload
Experience of health and safety within a communal environment
This role is really suited to someone who likes to interact with customers and deliver a people centric service, particularly to older people, who can manage a wide range of situations with empathy, sensitivity and diplomacy.
Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford. As one of the North's sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year. We're an employer of choice, over 88% of colleagues here recommend us as a 'great place to work'. As part of our pre-employment checks, this role requires the successful applicant to complete a satisfactory Basic DBS check.
In return we offer £26,000 for a 35 hour week, and 25 days annual leave (holidays also increase with time served) plus
Retirement Living Services Scheme Manager employer: Housing Group
Your Housing Group is an exceptional employer dedicated to enhancing the lives of older people through quality housing and support services. With a strong focus on employee wellbeing, we offer a comprehensive benefits package, including a contributory pension and advanced healthcare plan, alongside opportunities for professional growth within a collaborative and vibrant work culture. Located at The Windings in Birchwood, Warrington, our team thrives in a supportive environment that prioritises customer satisfaction and community engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Retirement Living Services Scheme Manager
✨Tip Number 1
Familiarise yourself with the specific needs and challenges faced by older people in retirement living. Understanding their unique requirements will help you demonstrate your passion for supporting this demographic during interviews.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work with older adults. Attend relevant events or join online forums to connect with others in the field, which can provide valuable insights and potential referrals.
✨Tip Number 3
Research Your Housing Group's values and recent initiatives. Being able to discuss how your personal values align with theirs will show your genuine interest in the role and the organisation.
✨Tip Number 4
Prepare examples from your past experience that highlight your skills in managing teams and providing excellent customer service. Be ready to discuss how you've successfully handled challenges in similar roles.
We think you need these skills to ace Retirement Living Services Scheme Manager
Some tips for your application 🫡
Understand the Role:Before applying, make sure to thoroughly read the job description for the Retirement Living Services Scheme Manager position. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience:In your CV and cover letter, emphasise your experience in managing services for older people or similar housing schemes. Provide specific examples of how you've successfully supported customers and managed teams in previous roles.
Showcase Communication Skills:Since excellent communication is crucial for this role, include examples that demonstrate your ability to communicate effectively with diverse groups. Mention any experience in partnership working or community engagement.
Tailor Your Cover Letter:Craft a personalised cover letter that reflects your passion for supporting older people and your understanding of the role. Address how your skills align with the values of Your Housing Group and how you can contribute to their mission.
How to prepare for a job interview at Housing Group
✨Show Your Passion for Supporting Older People
Make sure to express your genuine enthusiasm for working with older adults. Share any relevant experiences that highlight your commitment to enhancing their quality of life and promoting independence.
✨Demonstrate Your Housing Management Experience
Be prepared to discuss your previous roles in housing management, particularly those related to retirement living or services for older people. Highlight specific examples of how you've successfully managed teams and improved service delivery.
✨Emphasise Communication Skills
Since excellent communication is key for this role, prepare to showcase your ability to engage with customers and external partners. Consider sharing anecdotes that illustrate your collaborative approach and problem-solving skills.
✨Prepare for Health and Safety Questions
Given the importance of health and safety in communal living environments, be ready to discuss your knowledge and experience in this area. Familiarise yourself with relevant regulations and be prepared to explain how you would ensure compliance and safety for residents.
