Retirement Living Services Assistant / Administrator

This is an exciting opportunity to join our team at Hazelmere, our Retirement Living Scheme in Winsford. As an Administrator, your role will include essential administration tasks, but this is also a customer-facing role providing opportunities to make a real difference to our customers' lives.

Working pattern: You will be based onsite at Hazelmere, situated in Winsford. Your work hours will be 17.5 per week on a three-week rota, including one weekend.

Responsibilities:

• Provide administration support and signposting to our customers, and support the wider team to ensure the smooth running of the Scheme, promoting a friendly, vibrant community enabling customers at Hazelmere to live independently.
• Support the wider team to ensure the smooth running of the Scheme and deliver a customer-centric service.

Qualifications:

• Experience of working in an office environment
• Strong IT skills
• Strong organisational skills
• Collaborative team player with a customer-first mentality
• Resilient and adaptable, able to prioritise a busy and reactive workload
• A great communicator, with excellent attention to detail

This role is really suited to someone who likes to interact with customers and deliver a people-centric service, particularly to older people, who can deal with a wide range of situations with empathy, sensitivity and diplomacy.

Requirements:

Are you looking for more than just an Admin role? Are you looking for a role where you can make a difference to people's lives? Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford. As one of the North's sector-leading landlords, we are proud to play our role in tackling the UK's housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year. We're an employer of choice, over 88% of colleagues recommend us as a 'great place to work'. As part of our pre-employment checks, this role requires the successful applicant to complete a satisfactory Basic DBS check.

Benefits:

In return we offer £11,466 for a 17.5 hour week, and 25 days (pro-rata for part time hours) annual leave (holidays also increase with time served) plus an allowance for Bank Holidays, but our employee offering provides much more than just a competitive salary and holiday allowance. On top of this, we'll provide you with a great benefits package, including a contributory pension where we match whatever you choose to contribute (up to 8%), an advanced level Healthcare cash plan, that doesn't just provide dental and optician cashback but also health and wellbeing benefits (such as 24/7 GP Access, money back from prescriptions and alternative therapy treatments) and an amazing discount scheme that gives you access to half price cinema tickets, and a huge range of discounts with some of the biggest high street and online names. Although you are based at Hazelmere, you will have access to Youggle House - our wellbeing, social, collaboration and meeting space in Birchwood, Warrington, which you may need to travel to on occasions to meet up with your wider management team or complete specific face-to-face training.