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- Tasks: Support our retirement living community with essential admin and customer care.
- Company: Join Your Housing Group, a leading social landlord making a difference.
- Benefits: Competitive salary, generous leave, pension scheme, and health benefits.
- Other info: Flexible hours with a vibrant team culture and opportunities for personal growth.
- Why this job: Make a real impact in the lives of older people while developing your skills.
- Qualifications: Office experience, strong IT skills, and a passion for customer service.
The predicted salary is between 11466 - 11466 £ per year.
Overview
This is an exciting opportunity to join our team at Hazelmere, our Retirement Living Scheme in Winsford. As an RLS Assistant your role will include essential administration tasks, but this is also a customer facing role providing opportunities to make a real difference to our customers\’ lives.
Working pattern
You will be based onsite at Hazelmere, Winsford. Your work hours will be 17.5 per week, on a 3-week rota, which includes one weekend in every three.
Responsibilities
- Provide administration support and signposting to customers
- Support the wider team to ensure the smooth running of the Scheme
- Promote a friendly, vibrant community enabling customers to live independently
Requirements / Qualifications
- Experience of working in an office environment
- Strong IT skills
- Strong organisational skills
- Collaborative team player with a customer-first mentality
- Resilient and adaptable, able to prioritise a busy and reactive workload
- A great communicator, with excellent attention to detail
- Able to interact with customers, particularly older people, with empathy, sensitivity and diplomacy
About Housing Group and Benefits
Your Housing Group is a registered social landlord helping people at every stage of life to live in quality homes they can afford. As one of the North\’s sector-leading landlords, we are proud to play our role in tackling the UK\’s housing crisis by continually reinvesting in our 29,000 properties and tailoring our services to meet the diverse needs of our customers. We also build over 1,000 new homes each year. We\’re an employer of choice, over 88% of colleagues here recommend us as a \’great place to work\’.
Benefits
- Salary package: £11,466 for a 17.5 hour week, and 25 days (pro-rata for part time hours) annual leave (holidays also increase with time served) plus an allowance for Bank Holidays
- Contributory pension (company match up to 8%)
- Advanced level Healthcare cash plan with dental and optical cashback and health and wellbeing benefits (24/7 GP Access, prescription benefits, and alternative therapies)
- Discount scheme including half-price cinema tickets and discounts with major high street and online names
- Access to Youggle House – wellbeing, social, collaboration and meeting space in Birchwood, Warrington for occasional travel to meet wider management teams or training
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Retirement Living Services Assistant / Administrator employer: Housing Group
Contact Detail:
Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retirement Living Services Assistant / Administrator
✨Tip Number 1
Get to know the company! Research Your Housing Group and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in making a difference in the lives of their customers.
✨Tip Number 2
Practice your communication skills! Since this role involves interacting with customers, especially older people, it’s crucial to demonstrate empathy and sensitivity. Role-play common scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to retirement living. This can give you insider knowledge about the company culture and possibly even a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team at Hazelmere. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Retirement Living Services Assistant / Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Retirement Living Services Assistant role. Highlight your relevant experience in administration and customer service, showing us how you can make a difference in our customers' lives.
Show Off Your IT Skills: Since strong IT skills are a must, don’t forget to mention any software or tools you’re familiar with. We want to see how tech-savvy you are and how you can help keep things running smoothly at Hazelmere.
Emphasise Your Communication Skills: As this role involves interacting with customers, especially older people, it’s crucial to showcase your communication abilities. Share examples of how you've effectively communicated in previous roles, demonstrating empathy and sensitivity.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Hazelmere!
How to prepare for a job interview at Housing Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Retirement Living Services Assistant. Familiarise yourself with the key tasks like administration support and customer interaction. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Skills
Since this role involves working closely with older customers, be prepared to discuss your experience in providing empathetic and sensitive support. Think of specific examples where you've made a positive impact on someone's day, as this will highlight your customer-first mentality.
✨Demonstrate Your Organisational Skills
The job requires strong organisational abilities, so come ready to talk about how you manage your workload. Share examples of how you've prioritised tasks in a busy environment, especially if you've had to adapt quickly to changing situations.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.