At a Glance
- Tasks: Lead a team to provide top-notch housing services and support to customers.
- Company: Join a vibrant organisation dedicated to enhancing community living.
- Benefits: Competitive salary, generous leave, pension scheme, and health perks.
- Other info: Flexible working hours with opportunities for personal growth and community impact.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in housing management and a passion for customer service.
The predicted salary is between 35750 - 41000 £ per year.
This is an exciting opportunity for an experienced housing professional who will embrace and champion new opportunities and lead a team providing services to our customers in Merseyside & Knowsley. As the Housing and Customer Service Manager, you will oversee the delivery of strong, high quality, customer focused and proactive housing management and support services to tenants and leaseholders in sheltered housing and retirement living schemes. As a leader, you will be responsible for premises and people management in your area, providing support and advice to your team, and working closely with external partners to promote friendly, vibrant schemes and support customers to have choices and live independently!
What will my working week look like? The core hours for our customers are 9am to 5pm, however some work outside of these hours may be required from time to time.
What will I be responsible for doing? You will play a key role in supporting our customers and our colleagues, including:
- Ensuring targets for voids, allocations, housing management and customer safety and wellbeing are met.
- Effective people management, supporting your team to ensure delivery standards are maintained and to respond to customer needs.
- Creating a positive climate for customer engagement.
- Building and maintaining successful relationships with customers and stakeholders.
- Managing the budget and services for your area, delivering value for money.
One of the great things about this role is having the opportunity to make a real difference for our customers and communities. Ultimately, you will be driven to get things right first time and to achieve successful outcomes for our customers. It’s a given, you will have excellent communication skills and be a true people person always on the lookout for opportunities to improve and enhance YHG’s service to our customers.
Qualifications:
- Knowledge of housing management legislation and housing/tenancy management principles.
- Experience of managing a dispersed team of people.
- Experience of delivering exemplary customer service ideally to older people.
- Ability to build positive relationships with a diverse range of people.
- Ability to travel easily between sites where needed and a flexible, proactive approach.
- A flexible and collaborative team player with the ability to create a positive environment and listen to customers, putting them first.
- Able to effectively engage with internal and external stakeholders and key partners.
- Resilient and adaptable, able to prioritise a busy and reactive workload.
- A great communicator, written and verbal, with excellent attention to detail.
Benefits:
- Salary: £35,750 – £41,000 for a 35‑hour week.
- Annual leave: 26 days (increases with time served) plus bank holidays.
- Pension: contributory pension with employer match up to 8% of salary.
- Healthcare: advanced level Medicash cash plan with 24/7 GP access, prescription rebates and alternative therapy.
- Discount scheme: half‑price cinema tickets, subsidised gym memberships, and discounts with major retailers.
Housing and Customer Service Manager in Knowsley employer: Housing Group
Join a forward-thinking organisation that prioritises customer service and community engagement in Merseyside & Knowsley. As a Housing and Customer Service Manager, you will benefit from a supportive work culture that values employee growth, offering competitive salaries, generous annual leave, and a comprehensive healthcare plan. With opportunities to make a meaningful impact on the lives of tenants and leaseholders, this role is perfect for those looking to lead a dedicated team in a vibrant and rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Housing and Customer Service Manager in Knowsley
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Housing Group!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Housing Group.
We think you need these skills to ace Housing and Customer Service Manager in Knowsley
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Housing Group. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Housing Group and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Housing Group. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Housing Group's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Housing Group
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Housing Group.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Housing Group will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Housing Group and how you would contribute to adapting HR strategies.
