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- Tasks: Coordinate housing services and provide top-notch customer support for older residents.
- Company: Your Housing Group, a leading social landlord in the North.
- Benefits: £13,000 salary, 25 days leave, pension, healthcare plan, and discounts.
- Why this job: Make a real difference in the lives of older people while building valuable skills.
- Qualifications: Knowledge of housing management and experience in customer service.
- Other info: Flexible hours and a supportive team environment await you!
The predicted salary is between 13000 - 13000 £ per year.
This is an exciting opportunity for a front‑line Housing Coordinator to join our Lancashire regional Older Peoples Service team, covering schemes in Blackburn and supporting the rest of the region as required, to deliver a high quality, customer‑focused and proactive housing management service that meets the needs and requirements of older people. You will often be a first point of contact for our customers, other internal teams and stakeholders, for specialist advice and assistance on a wide range of housing management related queries or issues and will be passionate about ensuring that customers can enjoy a safe, comfortable environment in their homes and continue to live as independently as possible.
Responsibilities
- Letting properties, from enquiry through to customers moving into their new home.
- Regular checks to ensure the safety, wellbeing and safeguarding of our customers.
- Effective !! …etc…
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Housing and Customer Service Coordinator employer: Housing Group
Contact Detail:
Housing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing and Customer Service Coordinator
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Your Housing Group. Check out their website and social media to understand their values and how they engage with customers. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and housing management. Think about your past experiences and how they relate to the role. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 3
Show off your people skills! As a Housing Coordinator, you'll be engaging with a diverse range of individuals. During your interview, share examples of how you've built positive relationships in previous roles. This will demonstrate your ability to connect with customers and colleagues alike.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Housing and Customer Service Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role of Housing and Customer Service Coordinator. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Customer Service Skills: Since this role is all about delivering top-notch customer service, share specific examples of how you've provided excellent support in previous roles. We want to see your passion for helping others, especially older people!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us see your strengths quickly!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Housing Group
✨Know Your Stuff
Familiarise yourself with housing management legislation and principles. Brush up on the specific needs of older people in housing situations, as this will show your passion for the role and your understanding of the customer base.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exemplary customer service, especially to older individuals. Highlight how you handled challenging situations and ensured a positive outcome.
✨Engage and Communicate
Practice your communication skills, both verbal and written. Be ready to discuss how you would engage with residents and stakeholders, and demonstrate your ability to listen and respond to feedback effectively.
✨Be Flexible and Proactive
Emphasise your adaptability and willingness to travel between sites. Share instances where you took the initiative to solve problems or improve processes, showcasing your proactive approach to housing management.
