At a Glance
- Tasks: Lead and manage a diverse social housing property portfolio in London.
- Company: Join a successful and growing property management company.
- Benefits: Competitive salary, 28 days holiday, sick pay, and career progression opportunities.
- Other info: Dynamic work environment with out-of-hours support on a rota basis.
- Why this job: Make a real impact in property management while developing your leadership skills.
- Qualifications: 7-10 years of property management experience with strong team leadership skills.
The predicted salary is between 47000 - 53000 £ per year.
We are seeking a highly experienced and motivated senior property management professional to oversee and manage our social housing property portfolio in London. The successful candidate will be responsible for ensuring the efficient and effective operation of our properties, maintaining excellent landlord and tenant relationships, and maximising rental income. This is a senior-level position that requires strong leadership skills, exceptional organisational abilities, and in-depth knowledge of property management practices, with emphasis on commerciality, structure and being able to lead the way from day one.
You may be an experienced branch manager for a leading estate agency brand looking to grow your career in an established and growing property group. You may work for a Housing Association in a mid-level property management role. Or you are an exceptional senior property manager with significant team management experience looking to take the next step.
Responsibilities- Property Management
- Oversee the management of a diverse portfolio of properties.
- Develop and implement property management strategies to optimise occupancy rates and rental income.
- Manage team to conduct regular property inspections to ensure compliance with safety, maintenance, and regulatory standards.
- Manage property maintenance and repair activities, including budgeting, contractor selection, and supervision.
- Keep a detailed record of all contracts, SLAs, and other compliance records of the entire portfolio.
- Actively report to line manager including board with required progress and incident reports.
- Be the main point of contact for all tenants, suppliers, maintenance team, complaints, and legal representatives.
- Ensure all legislation related protocols are always adhered to.
- Deal with all inventories both at check-in and out liaising with the appropriate suppliers.
- Tenant Relations
- Maintain strong relationships with tenants (mostly social housing tenants), addressing any concerns or issues promptly and professionally.
- Oversee the leasing process, lease negotiations, and ensuring compliance with legal requirements.
- Handle tenant complaints, disputes, and lease violations, taking appropriate actions to resolve them effectively.
- Deal with notices, court hearings and evictions.
- Financial Management
- Develop and manage property budgets, ensuring financial targets are met or exceeded.
- Monitor rental arrears, implement appropriate collection procedures, and work with the team to resolve outstanding balances.
- Analyse market trends, rental rates, and property expenses to provide accurate financial projections and recommendations.
- Team Leadership
- Provide leadership, guidance, and mentoring to a team of property management and maintenance professionals.
- Set performance objectives, conduct regular performance evaluations, and provide constructive feedback to team members.
- Foster a positive and collaborative work environment, promoting teamwork and professional development.
- Legal and Regulatory Compliance
- Stay up to date with property laws, regulations, and industry best practices, ensuring compliance at all times.
- Manage lease agreements, renewals, terminations, and evictions in accordance with legal requirements and company policies.
- Liaise with legal counsel and external stakeholders on property-related legal matters as required.
- Education and Experience
- Relevant qualification in Property Management, Lettings, Block management (desirable).
- Proven track record of at least 7-10 years in property management, with experience managing diverse portfolios including social housing and direct staff and team management.
- Solid understanding of property management principles, landlord-tenant laws, and regulatory requirements in the United Kingdom.
- Skills and Abilities
- Strong leadership and team management skills, with the ability to motivate and develop a team.
- Exceptional organisational and multitasking abilities, with keen attention to detail.
- Excellent communication and interpersonal skills, with the ability to build positive relationships with tenants, colleagues, and stakeholders.
- Proficiency in property management software and tools for financial analysis, reporting, and documentation.
- Strong financial acumen, with the ability to analyse and interpret financial data.
- Problem-solving skills, with the ability to make sound decisions under pressure.
- Professional demeanour, integrity, and a commitment to delivering exceptional customer service.
- Have an in-depth knowledge of the tenant’s journey from agent to check-out and everything between.
- Certifications
- Possession of relevant professional certifications such as the Royal Institution of Chartered Surveyors (RICS), the Institute of Residential Property Management (IRPM) or Association of Residential Letting Agents (ARLA) is desirable but by no means essential.
- Salary: OTE £55,000 to £60,000 pa. Basic Salary £47,000 to £53,000 pa depending on experience and ability.
- Performance Incentives available subject to experience.
- 28 days Holiday including bank holidays.
- Sick Pay and extra time off over Christmas.
- NEST Pension scheme.
- Development and career progression opportunities.
- Be an integral part of a successful and growing company.
If you possess the necessary skills, qualifications, and experience outlined above and are ready to take on a challenging leadership role in property management, we invite you to apply for the position. Join our dynamic team and contribute to the success of our property portfolio in London.
Job Type: Full-time Office based Office Hours 9-6pm. Out of hours support on a rota basis.
Head of Property Management employer: Housing Enterprise Solutions
Join a forward-thinking property management company in London that values its employees and fosters a collaborative work culture. With competitive salaries, generous holiday allowances, and opportunities for professional development, we are committed to supporting your career growth while ensuring a positive work-life balance. Be part of a dynamic team dedicated to making a meaningful impact in the social housing sector.
Contact Details:
Housing Enterprise Solutions Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Property Management
✨Tip Number 1
Network like a pro! Attend property management events, join relevant online forums, and connect with industry professionals on LinkedIn. The more people you know, the better your chances of landing that dream job.
✨Tip Number 2
Showcase your expertise! Prepare a portfolio that highlights your achievements in property management, including successful projects and tenant relations. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 3
Ace the interview! Research the company and come prepared with questions that show your interest in their operations. Be ready to discuss how your experience aligns with their goals, especially in managing diverse portfolios and enhancing tenant satisfaction.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly, ensuring it gets the attention it deserves. Plus, you'll be one step closer to joining our fantastic team in property management!
We think you need these skills to ace Head of Property Management
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of Property Management role. Highlight your experience in managing diverse property portfolios and any leadership roles you've held. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Share specific examples of how you've maximised rental income or improved tenant relations in your previous roles. We love a good story!
Showcase Your Skills:Don’t forget to highlight your organisational abilities and financial acumen. Mention any relevant software you’re proficient in, as well as your understanding of property management laws. We’re looking for someone who can hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Housing Enterprise Solutions
✨Know Your Portfolio Inside Out
Before the interview, make sure you thoroughly understand the properties you'll be managing. Familiarise yourself with their locations, occupancy rates, and any recent issues or successes. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific challenges you've faced and how you motivated your team to overcome them. Highlighting your leadership style and how it aligns with the company's values can set you apart from other candidates.
✨Showcase Your Financial Acumen
Be ready to discuss your experience with budgeting and financial management. Bring examples of how you've maximised rental income or reduced costs in previous roles. This will demonstrate your ability to manage the financial aspects of property management effectively.
✨Prepare for Tenant Relations Scenarios
Anticipate questions about handling tenant complaints and disputes. Prepare a few scenarios where you've successfully resolved issues, focusing on your communication skills and ability to maintain positive relationships. This is crucial for a role that involves significant tenant interaction.
