At a Glance
- Tasks: Support key audits and provide top-notch admin support across housing services.
- Company: Join A2Dominion, a forward-thinking company with a focus on collaboration.
- Benefits: Enjoy 25 days holiday, a generous pension, and health benefits for you and your family.
- Other info: Dynamic role with opportunities for growth and travel across various locations.
- Why this job: Make a real difference while developing your skills in a supportive environment.
- Qualifications: GCSEs in Maths and English, customer service experience, and strong communication skills.
The predicted salary is between 29696 - 29696 £ per year.
This role supports an internal key audit across A2Dominion office locations while providing high-quality administrative support across housing services.
Key Responsibilities- Support the completion of an internal key audit across multiple A2Dominion office locations
- Develop and maintain effective and positive working relationships with colleagues and teams across the business
- Allocate and prioritise tasks efficiently to ensure they are completed within timescales
- Support the delivery of small projects within the team as required by management
- Ensure objectives and tasks are met and accurately recorded against KPIs to support tracking and reporting
- Deliver excellent customer service to internal and external customers
- Provide general administrative support across Lettings, Income, Case Management, Neighbourhood and wider Customer Support teams
- Update relevant IT systems accurately following every customer contact
- Manage tasks effectively, responding to queries and resolving matters at first point of contact where possible
- Educated to GCSE level or equivalent in Maths and English (Grade C / Level 4 or above)
- Experience delivering an effective customer-focused service
- Ability to effectively prioritise workload and manage competing tasks
- Strong verbal and written communication skills, with the ability to communicate effectively with customers, colleagues and external service providers
- Confident using Microsoft applications including Word, Excel, Outlook, Teams, F&O and Dynamics
- Strong organisational skills and attention to detail
- Ability to work collaboratively and build positive working relationships across teams
- Willingness to travel across multiple A2Dominion office locations
- 25 days’ holiday (plus Bank Holidays), increasing up to 28 days with 3 years of service
- Up to 8% contributory pension
- Annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family
We are a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process.
Housing Assistant in Winchester employer: Housing Diversity Network
A2Dominion is an excellent employer, offering a supportive work culture that prioritises employee well-being and development. With generous benefits such as 25 days of holiday, a contributory pension scheme, and a health and lifestyle allowance, employees are encouraged to thrive both personally and professionally. The role of Housing Assistant provides opportunities for meaningful engagement across various locations, fostering collaboration and growth within a diverse team.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Assistant in Winchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at A2Dominion on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and teamwork. We want to show how our skills align with their needs, so let’s have some solid examples ready!
✨Tip Number 3
Dress the part! Even if it’s a virtual interview, looking professional can boost our confidence. Let’s make sure we’re presenting ourselves as the organised and detail-oriented candidates they’re looking for.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can keep us fresh in their minds. Plus, it shows we’re genuinely interested in the role and appreciate their time.
We think you need these skills to ace Housing Assistant in Winchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Housing Assistant role. Highlight your experience in customer service and administrative support, as these are key for us at A2Dominion.
Show Off Your Skills:Don’t forget to mention your strong verbal and written communication skills! We want to see how you can effectively communicate with both customers and colleagues, so give us some examples.
Be Organised:Since this role involves managing multiple tasks, show us your organisational skills. Mention any tools or methods you use to prioritise your workload and keep everything on track.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Housing Diversity Network
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Housing Assistant role. Familiarise yourself with the key responsibilities and how they relate to A2Dominion's objectives. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since delivering excellent customer service is crucial for this role, prepare examples from your past experiences where you've successfully resolved customer queries or provided support. Be ready to discuss how you prioritised tasks and managed competing demands while maintaining a positive attitude.
✨Highlight Your Organisational Skills
The ability to manage multiple tasks efficiently is key for a Housing Assistant. Think of specific instances where you've effectively organised your workload or supported projects. Use these examples to illustrate your strong organisational skills and attention to detail during the interview.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the team dynamics, the internal key audit process, or how success is measured in this role. This not only shows your interest but also helps you assess if the company culture aligns with your values.
