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- Tasks: Manage Joiners, Movers and Leavers processes and support IT service delivery.
- Company: Join Sovereign Network Group, a leader in affordable housing and community investment.
- Benefits: Enjoy 25 days holiday, wellbeing days, and a generous pension scheme.
- Why this job: Make a real difference while developing your skills in a dynamic environment.
- Qualifications: Experience in IT service roles and strong customer focus required.
- Other info: Opportunity for career growth in a diverse and inclusive organisation.
The predicted salary is between 39000 - 45000 £ per year.
We have an opportunity for an IT Service Local Delivery Analyst to join our team in Wembley. This is a full time, fixed term role for 12 months. The starting salary is £39,000 - £45,000 depending on experience.
The IT Service Local Delivery Analyst role will be primarily responsible for all aspects of our Joiners, Movers and Leavers (JML) process. This will include laptop builds, account creation, the return of equipment, and updating our CMDB. You’ll also support with our IT Service – Local Delivery when needed. The role will be based in the office 5 days a week.
What we need from you
As an IT Service Local Delivery Analyst you’ll need to have a high level of customer focus and the ability to work collaboratively with colleagues, contractors and partnering agencies. You’ll need experience of working on an IT Service Desk or in a Technical team and be able to communicate with our customers in person, by telephone, webchat email or digital assistant. A Service Desk/Customer Service oriented certificate such as ITIL v3 or v4 Practitioner would be an advantage.
We are looking for:
- Experience of working within a Joiners, Movers and Leavers process
- A sound understanding of hardware knowledge, especially with PCs, printers and other standard desktop/peripheral equipment and AV equipment
- Confident and enthusiastic approach in delivering basic user training to ensure end users make the best use of our AV services
- Ability to work as part of a team and the self‑motivation to work without direct supervision
- Experience of troubleshooting and demonstrable problem‑solving techniques
What we can offer you
As a member of the IT Service Team you’ll be part of a friendly, active and dynamic working environment. We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people’s lives. This role can give you the opportunity for a career within a successful and diverse organisation.
Some of our benefits include:
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- 3 additional Wellbeing days and 2 paid volunteering days
- Generous matched pension scheme up to 12% and Life cover at 4x salary
- Enhanced maternity/adoption pay
- Enhanced paternity pay – 6 weeks full pay (after 26 weeks' service)
- Options for private medical insurance, dental insurance and critical illness cover
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
About us
At Sovereign Network Group (SNG) we have over 200,000 customers, 85,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations. We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength enables us to meet housing needs, regenerate places and build on the existing strengths in our communities. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more.
IT Service - Local Delivery Analyst in Wembley employer: Housing Diversity Network
Contact Detail:
Housing Diversity Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service - Local Delivery Analyst in Wembley
✨Tip Number 1
Network like a pro! Reach out to current employees at Sovereign Network Group on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the IT Service Local Delivery Analyst role.
✨Tip Number 2
Prepare for the interview by brushing up on your JML process knowledge. Be ready to discuss how you've handled similar tasks in the past, like laptop builds or account creation, and show off your troubleshooting skills!
✨Tip Number 3
Show your customer service chops! Think of examples where you’ve gone above and beyond for customers, especially in an IT setting. This will highlight your ability to communicate effectively and work collaboratively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at SNG.
We think you need these skills to ace IT Service - Local Delivery Analyst in Wembley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Local Delivery Analyst role. Highlight your experience with Joiners, Movers and Leavers processes, and any relevant IT Service Desk experience. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your customer service skills and any relevant certifications like ITIL.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can demonstrate their troubleshooting abilities and problem-solving techniques, especially in an IT context.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about our company culture and values!
How to prepare for a job interview at Housing Diversity Network
✨Know Your JML Process
Make sure you understand the Joiners, Movers, and Leavers (JML) process inside out. Be ready to discuss your experience with it and how you've handled similar tasks in the past. This will show that you're not just familiar with the terminology but can also apply it practically.
✨Show Off Your Customer Service Skills
Since this role requires a high level of customer focus, prepare examples of how you've successfully dealt with customers in previous roles. Think about specific situations where you resolved issues or provided excellent service, and be ready to share those stories.
✨Brush Up on Technical Knowledge
Familiarise yourself with the hardware and software you'll be working with, especially PCs, printers, and AV equipment. If you have any certifications like ITIL v3 or v4, mention them! Being able to speak confidently about technical aspects will impress your interviewers.
✨Practice Problem-Solving Scenarios
Prepare for questions that assess your troubleshooting and problem-solving skills. Think of a few scenarios where you faced a technical challenge and how you resolved it. This will demonstrate your analytical thinking and ability to work under pressure.
