At a Glance
- Tasks: Support tenants in maintaining their homes and living independently.
- Company: Join 54 North Homes, a dynamic team making a real difference.
- Benefits: Enjoy 26 days annual leave, birthday leave, and flexible benefits.
- Other info: Inclusive workplace welcoming diverse backgrounds and experiences.
- Why this job: Make a positive impact in your community while developing your skills.
- Qualifications: Passion for helping others and strong communication skills required.
The predicted salary is between 27469 - 27469 £ per year.
Come and make a difference at 54 North Homes as a Tenancy Sustainment Officer. We’re looking for a passionate and skilled individual to join us in our Customer Experience Team. This is a fantastic opportunity to be part of a team that’s making a real difference in people’s lives.
Our joining of forces with Karbon Homes affords us the opportunity for further development, ensuring we continue to make a positive contribution to the communities in which we work.
About The Role
The Tenancy Sustainment Officer role involves providing housing related support to a portfolio of customers, living either in their own homes or within supported schemes run by 54 North Homes. You’ll provide support and advice to tenants, through intensive housing management for residents to sustain their tenancy and live independently. Working with 54 North customers and those of other landlords, this unique role provides an opportunity to be highly engaged, building relationships with customers, colleagues and stakeholders.
You’ll assist new tenants, particularly vulnerable tenants, to set up and maintain a tenancy and engage with existing support providers to ensure appropriate support packages are in place. The role is to ensure tenants understand and adhere to tenancy agreements and support them to deal with problems relating to tenancy, including repairs, rent arrears, property condition and Anti-Social Behaviour (ASB).
You’ll work in partnership with the resident and other agencies as appropriate, prepare action plans to achieve agreed outcomes and undertake regular support sessions appropriate to the identified level of need, maintaining accurate records of assistance given, those involved, and outcomes reached. Acting as the tenant’s advocate, you will liaise with other housing, health, welfare professionals, and other statutory and voluntary agencies, to access specialist support as appropriate.
About You
We’re looking for someone who is passionate about making a difference and supporting our customers to live well in the community. At 54 North Homes, our behaviours are what we expect everyone to role model in their day-to-day work. We recognise that colleagues deliver on both their tasks and our behaviours; the combination of the two is essential and reflects what we want all colleagues at 54 North Homes to achieve.
If our values of being Dynamic, Reliable, Bold, Inspiring, and Thoughtful align with the way you work and what you strive to achieve, we would love to hear from you.
Working With Us
You’ll be part of our Customer Experience Team, led by Sarah Benjamin, Housing Services Manager. If you’d like to know more about the role, feel free to reach out to Sarah at sarah.benjamin@54northhomes.co.uk or by phone at 0345 521 1993.
Key Details
- Fixed term role until 30 July 2027
- Salary is £27,469 per annum plus a Karbon car payment of £2,405 per annum
- Location: Based at our York Office (Huntington YO32)
- Regular travel will be required
- 37 Hours per week with agile working
We recognise the contribution people with criminal records can make as colleagues and we welcome all applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to, and do not place them at, or make them a risk in the role they’re applying for. The role you’re applying for is exempt from the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) must submit an enhanced disclosure and barring check application during pre-employment checks.
Why Join Us
We offer a generous benefits package to support your wellbeing and development, including:
- 26 days annual leave (rising to 31 after 3 years)
- Birthday leave
- Occupational pension
- Health cash plan
- Flexible benefits pot
- Access to funding for qualifications, conferences, and learning events
Key Dates
Closing date for applications: Sunday 2 August 2026
We’re Inclusive
We’re proud to be an inclusive employer. We welcome applications from people of all backgrounds, identities, and experiences. If you have a disability and meet the essential criteria, you’ll be guaranteed an interview.
Neurodiversity Support Recruitment
We believe that everyone has unique strengths and skills to contribute to our workplace. We strive to create an environment that is inclusive and accessible for all. As neurodiversity is broad and unique to candidates, we are rethinking the selection process and removing barriers to allow candidates to fully showcase their true abilities and potential.
Reasonable Adjustments
- Questions in advance of the interview
- Specific and concrete questions rather than hypothetical questions
- Adjustments to the physical working environment e.g., tests and interviews to take place in a venue with low sensory stimulus
- Accepting video/recorded CVs where requested
- Recording videos that describe the role and responsibilities - use of visual aids/process maps for hierarchies and processes.
- Extra time for tests/assessments
- Mentors and/or buddies during induction
Tenancy Support Officer employer: Housing Diversity Network
First Choice Homes Oldham (FCHO) is an exceptional employer dedicated to fostering a culture of inclusion and engagement within the community. With a strong commitment to employee wellbeing, FCHO offers a supportive work environment, competitive benefits, and opportunities for professional growth, all while making a meaningful impact in Oldham. Join us in shaping a workplace where every colleague feels valued and empowered to contribute to our mission of improving lives across the region.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Support Officer
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Housing Diversity Network.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Housing Diversity Network!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Housing Diversity Network, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Housing Diversity Network or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Tenancy Support Officer
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Housing Diversity Network:Before hitting send, make sure to tailor your application specifically to Housing Diversity Network! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Housing Diversity Network
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
