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- Tasks: Help customers manage their rent and service charges while providing support and guidance.
- Company: Join Stockport Homes Group, a caring and award-winning income collection team.
- Benefits: Enjoy a full-time role with on-the-job learning and development opportunities.
- Other info: Diversity is valued; we encourage all to apply, even if you don't meet every requirement.
- Why this job: Make a real difference in people's lives while thriving in a supportive environment.
- Qualifications: Experience in customer service roles and strong communication skills are essential.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Permanent, Full Time (37 hours per week)
Have you got experience working in a fast-paced collections role? Do you enjoy talking to people on the phone? Do you want to be part of a team that really cares about helping people? If this sounds like you, then don’t miss this opportunity to join our award-winning income collection team, working for a company that really cares about you and wants you to enjoy coming to work every day!
As a Recovery Officer you will work with customers to enable them to pay their rent and service charges, providing an accessible and informative service, and striking the right balance between enforcement and support. This is a performance and target driven role focused on providing the right support, at the right time and delivering a consistent high-quality service. With a lot of on the job learning and development, the right person will have the opportunity to really thrive and support the team in continuing to be a sector leader in this area.
A full UK driving licence and the use of a vehicle for work purposes is essential for this role.
To be considered for this role you must provide a supporting statement as part of your application which details how you meet the ideal candidate requirements listed below, giving relevant examples to support this:
- Experience working in performance and customer service-driven roles, such as income collection, housing, or leasehold management
- Strong literacy and numeracy skills and the ability to quickly retain new knowledge
- Proven experience of effective communication with a range of different customers, recognising their individual needs and working flexibly to meet these
- Experience of using a wide range of IT systems and/or software applications
If you would like to discuss this role, please contact Leanne Merga, Head of Income and Money Advice, on 07800618694 or leanne.merga@stockporthomes.org.
The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.
This role will be on Stockport Homes Limited terms and conditions. The successful applicant's appointment will be subject to satisfactory basic clearance by the Disclosure and Barring Service.
We understand that if you don’t meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team. If you require any reasonable adjustments to complete your application, please contact the People & OD Team on humanresources@stockporthomes.org.
Please note that we do not accept applications through third-party websites. To ensure your application is reviewed, please apply directly through our careers page. We encourage you to apply early! We may close the vacancy sooner if we find the right candidate.
Closing Date: 1st March 2026
Interview Date: 13th March 2026
Job Summary
Location: Stockport
Organization: Stockport Homes Group
Job Type: Full Time, Permanent
Closing Date: 01/03/2026
Reference ID: 36442
Recovery Officer in Stockport employer: Housing Diversity Network
Contact Detail:
Housing Diversity Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recovery Officer in Stockport
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Stockport Homes Group. Understand their values and mission, especially the 'Be You' approach. This will help you connect with the team and show that you genuinely care about being part of their culture.
✨Tip Number 2
Practice your phone skills! Since this role involves talking to customers over the phone, it’s crucial to be comfortable and confident. Try role-playing with a friend or family member to get used to handling different customer scenarios.
✨Tip Number 3
Showcase your experience! When you’re in the interview, share specific examples from your past roles that highlight your communication skills and ability to support customers. This is your chance to shine and demonstrate how you can contribute to the team.
✨Tip Number 4
Apply through our website! Remember, we don’t accept applications through third-party sites, so make sure you submit your application directly on our careers page. It shows you’re serious about the role and helps us keep track of your application.
We think you need these skills to ace Recovery Officer in Stockport
Some tips for your application 🫡
Show Us Your Experience: When writing your supporting statement, make sure to highlight your experience in performance and customer service-driven roles. Use specific examples that demonstrate how you've successfully communicated with customers and met their needs.
Be Clear and Concise: We love a well-structured application! Keep your statements clear and to the point. Avoid jargon and ensure your literacy skills shine through by using straightforward language that showcases your ability to communicate effectively.
Tailor Your Application: Make your application stand out by tailoring it to the Recovery Officer role. Refer back to the job description and align your skills and experiences with what we're looking for. This shows us you’ve done your homework and are genuinely interested!
Apply Directly Through Our Website: Remember, we only accept applications through our careers page. So, don’t forget to apply directly to ensure your application gets reviewed. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Housing Diversity Network
✨Know Your Stuff
Before the interview, make sure you understand the role of a Recovery Officer inside out. Familiarise yourself with income collection processes and the importance of balancing enforcement with support. This will show that you're genuinely interested and prepared.
✨Showcase Your Communication Skills
Since this role involves talking to customers on the phone, be ready to demonstrate your communication skills. Think of examples where you've effectively communicated with different types of customers and how you adapted your approach to meet their needs.
✨Prepare Your Supporting Statement
Your supporting statement is crucial! Use it to highlight your relevant experience in performance-driven roles. Provide specific examples that showcase your literacy, numeracy skills, and ability to use IT systems effectively.
✨Embrace the 'Be You' Approach
Familiarise yourself with the company's values, especially the 'Be You' approach. Be ready to discuss how you can contribute to a diverse and inclusive workplace, and how your unique experiences can add value to the team.