At a Glance
- Tasks: Support residents facing homelessness and manage their temporary accommodation needs.
- Company: Join Stockport Homes Group, a dedicated organisation making a real difference.
- Benefits: Full-time role with flexible shifts, competitive pay, and the chance to change lives.
- Other info: Dynamic role with opportunities for personal growth and teamwork.
- Why this job: Make a positive impact every day while developing your skills in a rewarding environment.
- Qualifications: Experience in housing or support work is preferred; strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
Organisation: Stockport Homes Group
Job Description: Permanent, Full time, 37 hours per week (rota including evenings/weekends)
Make a real difference - every single day. We’re looking for a Homeless Support Officer to join our Temporary Accommodation team, supporting people at one of our Skylight schemes. This is a rewarding, hands-on role where no two days are the same and where your work genuinely changes lives.
As a Homeless Support Officer, you’ll balance housing management, support work, and practical problem-solving.
What you’ll be doing:
- Supporting a caseload of residents with a wide range of needs – from early help to more complex support
- Managing admissions and move-ons from temporary accommodation
- Collecting rent and service charges and helping residents maximise income through benefits or employment
- Creating, reviewing, and delivering personalised support plans
- Carrying out health & safety checks, tenancy visits, and scheme inspections
- Responding calmly and empathetically to challenging or emergency situations
- Working closely with partner agencies to achieve the best outcomes
- Helping re-let properties quickly, including preparing voids when needed
Shifts include 8-4, 9-5, 10-5.30, 2pm-10pm and weekend working (a rolling rota of 1 in 6 weekends). You will be required to work on a shift basis for this role.
About you:
- Passionate about supporting people facing homelessness
- A confident communicator who can build strong, professional relationships
- Comfortable working with challenging behaviour and complex situations
- Organised and able to manage your own workload
- Calm under pressure and able to make sound decisions
- IT-confident and good at keeping accurate records
Experience in housing, support work, customer service, or a similar people-focused role is ideal. A driving licence and access to a car is desirable.
Homeless Support Officer (Temporary Accommodation) in Stockport employer: Housing Diversity Network
Stockport Homes Group is an exceptional employer dedicated to making a real difference in the community. With a strong focus on employee development and a supportive work culture, we offer our Homeless Support Officers the opportunity to engage in meaningful work that transforms lives. Our flexible shift patterns and commitment to teamwork ensure that you can thrive both personally and professionally while making a positive impact on those facing homelessness.
StudySmarter Expert Advice🤫
We think this is how you could land Homeless Support Officer (Temporary Accommodation) in Stockport
✨Tip Number 1
Network like a pro! Reach out to people in the housing and support sectors. Attend local events or workshops where you can meet professionals who might know about job openings. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by practising common questions related to homelessness support. Think about your experiences and how they relate to the role. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 3
Showcase your passion! When you get the chance to speak with potential employers, let them know why you care about supporting those facing homelessness. Share personal stories or experiences that highlight your commitment to making a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have exclusive roles listed there that you won’t find anywhere else. So, keep an eye on it and apply early!
We think you need these skills to ace Homeless Support Officer (Temporary Accommodation) in Stockport
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for supporting people facing homelessness. Share any relevant experiences or motivations that drive you to make a difference in this field.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your skills and experiences that align with the Homeless Support Officer role. We want to know how you can bring value to our Temporary Accommodation team!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to describe your experiences and how they relate to the responsibilities of the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Housing Diversity Network
✨Know Your Stuff
Make sure you understand the role of a Homeless Support Officer inside out. Familiarise yourself with the key responsibilities, like managing admissions and creating personalised support plans. This will help you answer questions confidently and show that you're genuinely interested in making a difference.
✨Show Your Empathy
Since this role involves supporting people facing homelessness, it's crucial to demonstrate your empathy during the interview. Share examples from your past experiences where you've helped someone in need or handled challenging situations with compassion. This will highlight your suitability for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you'd handle real-life situations. Think about times when you've had to manage complex cases or respond to emergencies. Practising these scenarios can help you articulate your problem-solving skills effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the organisation is the right fit for you.
