Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver friendly, solution-focused advice to customers via phone and digital channels.
- Company: Join Stockport Homes' award-winning Customer Service team.
- Benefits: Full-time role with a supportive team and community impact.
- Why this job: Make a positive difference in people's lives every day.
- Qualifications: Experience in customer service and excellent communication skills.
- Other info: Dynamic environment with opportunities for personal growth and development.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Permanent, Full Time (37 hours per week). Are you a natural people‑person and brilliant at building rapport? Do you thrive in a fast‑paced environment where no two calls are the same? If so, Stockport Homes wants you on our award‑winning Customer Service team! As the first point of contact for customers connecting with Stockport Homes by phone or through digital channels, you will have experience of delivering friendly, accurate, and solution‑focused advice across all our services, from repairs and rehousing to neighbourhood queries and everything in between. You’ll also provide occasional cover in our award‑winning reception team, helping ensure a seamless and welcoming in person customer experience across the organisation. Every interaction is a chance to exceed expectations, build trust, and make a positive difference in our community.
Responsibilities
- Provide clear, helpful information on housing, tenancy, repairs, and related services.
- Manage a busy and varied workload with professionalism and warmth.
- Use your listening skills to understand issues and offer great solutions.
- Support other teams, including reception, to keep customer journeys seamless.
- Keep accurate records and use digital systems confidently.
- Contribute ideas, embrace change, and be part of a team that supports each other.
What You’ll Bring / Qualifications
- Experience delivering a customer‑focused service, with excellent verbal and written communication.
- The ability to actively listen, empathise, and understand customer needs while managing call times effectively.
- A good level of education and confidence dealing with a wide variety of enquiries.
- A calm, positive, and solutions‑focused approach - even under pressure.
- The ability to solve problems creatively, working within policies and procedures.
- Flexibility, strong interpersonal skills, and the ability to work accurately in a fast‑paced environment.
Join a team that cares about people, champions outstanding service, and helps shape stronger communities every day.
Customer Service Officer - One Number in Stockport employer: Housing Diversity Network
Contact Detail:
Housing Diversity Network Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer - One Number in Stockport
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Stockport Homes. Understand their values and what makes their customer service team award-winning. This will help you connect better during the conversation.
✨Tip Number 2
Practice your listening skills! Since this role is all about understanding customer needs, try some mock calls with friends or family. Focus on actively listening and responding with empathy to show you can handle varied enquiries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve creatively solved issues for customers. Be ready to share these stories during your interview to demonstrate your solutions-focused approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team and making a positive difference in the community.
We think you need these skills to ace Customer Service Officer - One Number in Stockport
Some tips for your application 🫡
Show Your People Skills: Since this role is all about building rapport, make sure to highlight your experience in customer service. Share specific examples of how you've connected with customers and provided friendly, solution-focused advice.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to explain your skills and experiences, especially those that relate to managing a busy workload and providing accurate information.
Demonstrate Your Problem-Solving Skills: We love creative problem solvers! Include examples of how you've tackled challenges in previous roles, especially in fast-paced environments. This will show us you can think on your feet and deliver great solutions.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your enthusiasm and ensure your details are processed smoothly!
How to prepare for a job interview at Housing Diversity Network
✨Know Your Stuff
Before the interview, make sure you’re familiar with Stockport Homes and its services. Brush up on common customer service scenarios related to housing, repairs, and tenancy issues. This will help you provide informed answers and show that you’re genuinely interested in the role.
✨Show Off Your People Skills
As a Customer Service Officer, your ability to build rapport is key. Prepare examples of how you've successfully connected with customers in the past. Think about times when you’ve turned a negative experience into a positive one – this will demonstrate your empathy and problem-solving skills.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the questions being asked and responding thoughtfully. You might even want to summarise what the interviewer has said before answering to show you understand their needs.
✨Stay Calm Under Pressure
Expect some challenging questions that may put you under pressure. Prepare for these by thinking about how you would handle difficult customer interactions. Show that you can maintain a calm and positive attitude, even when faced with tough situations.
